Bartender - Big Es EBL

Suburban Inns; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic and fast-paced team in the hospitality industry, where you will have endless opportunities for skill development and career advancement. As a Bartender, you will be responsible for mixing and serving beverages, ensuring customer satisfaction, and maintaining a clean and organized bar. This role offers a vibrant work environment with various perks, including paid time off, insurance for full-time team members, and opportunities for professional growth. If you thrive in a high-energy setting and enjoy making personal connections with guests, this position is perfect for you!

Benefits

Hotel and restaurant discounts

Earned Paid Time Off

Health, vision, dental, and life insurance

Holiday Pay

Paid volunteer time

Advancement opportunities

Paid maternity/paternity leave

Employee Assistance Program

Qualifications

• Good communication skills are essential for engaging with guests.
• Ability to interpret information and perform basic arithmetic functions.

Responsibilities

• Mix and serve beverages according to standards and recipes.
• Ensure responsible alcohol service and guest satisfaction.
• Maintain cleanliness and organization of the bar area.

Skills

Mixology

Customer Service

Communication Skills

Cash Handling

Education

TIPS or ServSafe Alcohol Certification

Job description

Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!

• Bartender Position can be used as a paid internship
• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Responsible for the mixing and service of all types of beverages according to standards, as well as taking food orders. Alcoholic beverage service must be done responsibly and according to the law, while following local health department standards, Suburban Inns/Big E's standards, and Suburban Inns' Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Ensure all guests requesting alcohol have proper ID and are over 21 years of age
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
• Inspect bar prior to shift for adequate supplies
• Prepare garnishes, set up mixers, and pre-mixed drinks following safety procedures
• Stock glasses, liquors, beers, and wines
• Follow setup procedure (well, ice, garnishes) upon opening the bar
• Mix, prepare, and serve drinks according to the make recipes
• Collect payment for all checks to be closed
• Responsible for cash drawer reconciliation
• Ensure all orders are rung into POS system prior to making
• Run and cash out keno tickets
• Responsible for keno cash drawer reconciliation
• Maintain and clean bar area and equipment
• Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
• Request supplies as needed
• Clean and close down the bar at the end of the night according to procedures
• Help with monthly cleaning and routine maintenance of bar equipment
• Follow proper "to-go" order guidelines
• Follow all Suburban Inns processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Minimum Knowledge: Requires ability to interpret / extract information and /or perform arithmetic functions. Good communication skills

Formal Education and Job-Related Experience: None

License, Registration, and/or Certification Required: TIPS or ServSafe Alcohol Certification (may be completed upon hire)

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Required Travel: Position does not require travel to other Suburban Inns properties or other locations. Work is completed on property.

Bartender Uniform and Appearance Guidelines

Uniform: Uniform shirt and name tag provided. Suburban Inns approved blue jeans (see Uniform Policy) and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor.