Guest Service Agent (HGI)

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 26,000 - 34,000; Full time

Job summary

Caesars Entertainment in Council Bluffs, IA is seeking a friendly front desk associate to help guests check in, settle accounts at checkout, and provide information during their stay.

The role requires excellent guest communication, basic computer skills, and a willingness to work a flexible schedule including nights and weekends. Prior front desk experience is preferred, and a high school diploma is expected.

Qualifications

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Previous computer and front desk experience preferred.
• Excellent guest communication skills.
• High school graduate or equivalent.
• Basic computer knowledge.

Responsibilities

• Checking guests in and out of the hotel.
• Standing and maneuvering in confined area.
• Greeting and conversing with customers in English.
• Speaking clearly and communicating with guest in noisy environment.
• Responding to visual and oral signals.
• Using color monitors on computer screens.
• Addressing concerns and questions.
• Giving friendly, excellent service.
• Processing cash transactions accurately.

Skills

Guest communication

Basic computer skills

Front desk experience

Education

High school diploma or equivalent

Job description

Job Description

Responsible for assisting guest when registering them into the hotel, settling accounts upon check-out and providing information throughout their stay.

Job Description

Responsible for assisting guest when registering them into the hotel, settling accounts upon check-out and providing information throughout their stay.

Responsibilities

• Checking guests in and out of the hotel.
• Standing and maneuvering in confined area.
• Greeting and conversing with customers in English.
• Speaking clearly and communicating with guest in noisy environment.
• Responding to visual and oral signals.
• Using color monitors on computer screens.
• Addressing concerns and questions.
• Giving friendly, excellent service.
• Processing cash transactions accurately.

Qualifications

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Previous computer and front desk experience preferred.
• Excellent guest communication skills.
• High school graduate or equivalent.
• Basic computer knowledge.

Work Environment

• Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
• Must be able to run on level surfaces, as well as, up and down stairs.
• Must be able to work in a fast paced environment.
• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must have flexible schedule, including nights, weekends, and holidays as required.
• Must be able to listen and respond to visual and aural cues.
• Ability to stand and walk, and mobility to move easily around entire property for entire shift.
• Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.