Overview
Primary Functions of the Job: Efficiently and consistently produce quality beverage products, sell food, promote the company and encourage repeat business.
Secondary Functions of the Job: Projects assigned by the Restaurant Manager.
Responsibilities
- To know and practice all Safety and security policies & procedures.
- A. IMMEDIATELY inform management regarding any unsafe conditions, current or potential.
- B. IMEDIATELY inform manager of equipment failure.
- C. IMMEDIATELY inform manager if police are called or needed.
- Adhere to designated schedule and work assignment (indoor or outdoor bar) based on manager’s discretion.
- Report to work clean, well groomed and in proper uniform 15 minutes before the scheduled time and abides by the dress code at all times.
- Responsible for accurate banking procedures.
- A. Accountable for all shortages, paid-outs and closed checks.
- B. When opening and closing the cash bank must be the same amount.
- C. When cashing out bar draws, bartenders are responsible for the entire cash out amount, rounded up / down to the nearest dollar amount.
- Strictly enforce all legal procedures relating to serving alcohol.
- Adhere to all state & local health regulations.
- EVERY GUEST, EVERY TIME: Food and Service Consistency (Ensure consistency of all beverages and service. All items should taste and look the same every time.)
- Keep bar Clean, Neat and Organized (CNO) at all times during shift. Practice “clean as you go” policy.
- Responsible for all side work and cleaning lists and other tasks assigned by the Restaurant Manager.
- All glasses must be wiped when re-stocking shelves in order to remove spots, watermarks, lipstick, etc.
- Inform managers of needed supplies; i.e. Print printing paper, pour spouts, et cetera.
- Maintain music at designated level.
- Handle all transactions with speed and accuracy. Counting out large change is mandatory.
- Immediately acknowledge all Guests upon arrival and thank them when they are leaving, asking them to please return soon.
- Use Guests’ name whenever possible and appropriate (listed on credit cards).
- Offer menus to all Guests and suggest appetizers.
- Inform Guests of specials and upcoming events.
- Up sell all beverages.
- Maintain upbeat and friendly disposition, even when busy.
- Use proper telephone etiquette when using telephone.
- Maintain control over all situations, remaining calm and reasonable. Inform manager IMMEDIATELY if any dangerous or potentially dangerous situations arise.
- Restock before and at the end of each shift.
- Communicate all specials, specific problems and any relevant information to relief bartender.
- Create creative and costly daily drink specials.
- Daily Breakdown of Job Responsibilities:
- For opening and closing responsibilities please see the side work sheet attached.
- For daily cleaning and maintenance please refer to the attached cleaning schedule.
- Make a drink, Ring a drink policy. Any drink made must be rung in on a guest check immediately. All checks must be presented to every guest immediately after each round at the bar. They can be presented to the guest in a snifter glass.
- A bar check comp must first and always be approved by a manager.
- Bartenders should not make drinks for any servers without a printed order through the POS system.
- Proof all guests who look under 25 years of age.
- Practice Alcohol Awareness TIPS at all times. Cut off and/or alert manager of any guest who seems to have had too much to drink or are acting abrasively.