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This range is provided by Janko Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$16.00/hr - $18.00/hr
Reports to: AGM
Department: Food & Beverage
Who We Are
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
Benefits
- Competitive compensation package
- Full benefits package, including 401K with matching and paid time off from Day 1
- Growth company focused on expansion through strategic acquisition and development
- Hotel discounts at locations worldwide.
Job Description
The Bartender at Hyatt Place Milwaukee Downtown plays a pivotal role in delivering exceptional service to our guests by preparing and serving a variety of beverages, including cocktails, beer, and wine, in a welcoming and hospitable environment. This position requires a commitment to ensuring superior guest satisfaction while maintaining operational efficiency and promoting sales.
Essential Duties And Responsibilities
- Availability & Flexibility: Able to work rotating shifts, including weekends, nights, and overtime as needed.
- Beverage Preparation: Prepare and serve cocktails, wine, beer, and other beverages according to established recipes and standards.
- Guest Interaction: Take guest orders, provide recommendations, and upselling products to maximize sales opportunities. Create personalized suggestions based on guest preferences.
- Menu Knowledge: Possess a thorough understanding of the menu, including all food and drink items, to assist guests and make informed suggestions.
- Espresso & Starbucks Beverages: Operate the espresso machine and prepare all Starbucks beverages in accordance with standard recipes.
- Customer Service Excellence: Interact with guests in a courteous and friendly manner, ensuring an outstanding guest experience.
- Bar Setup & Cleanliness: Set up the bar, including liquor, glasses, silverware, ice, and garnishes. Maintain cleanliness of bar areas and perform general sanitation duties.
- Order Entry: Accurately enter orders into the MICROS system for proper reporting and order tracking.
- Cash Handling: Count and verify cash bank at the beginning and end of each shift.
- Inventory Management: Report missing or low-stock items to the F&B team to ensure consistency in stock levels.
- Feedback & Resolution: Regularly check on guests to gather feedback on their experience and resolve any concerns promptly.
- Side Work: Complete side work at the end of each shift and communicate any issues to F&B leads.
- Uniform & Appearance: Adhere to the uniform standards and maintain a high level of personal grooming and cleanliness.
- Safety & Security: Ensure compliance with safety and security policies, including monitoring guest behavior, preventing underage drinking, and addressing intoxication issues.
- Other Duties: Perform other related duties as assigned by management.
- Ability to stand and walk for extended periods (up to 90% of the shift).
- Frequent bending, twisting, reaching, pushing, and pulling.
- Occasional lifting of supplies (up to 50 lbs).
- Ability to use a computer, keyboard, printer, and office equipment.
- Ability to calculate figures such as discounts, taxes, and percentages.
- Ability to work under pressure in a fast-paced environment.
- Strong multitasking and organizational skills.
- Outgoing personality with a passion for customer service and upselling.
Qualifications
- High School Diploma, GED, or equivalent work experience required.
- Previous customer service or hotel experience required. Hyatt experience is a plus.
- Excellent communication and customer service skills.
- BASSET (Beverage Alcohol Seller and Server) certification preferred.
- Proficiency in using computer systems such as Micros.
Seniority level
Seniority level
Entry level
Employment type
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Job function
Management and ManufacturingIndustries
Hospitality
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