Bartender

Colony Grill; Milford (CT); On-site; USD 20,664 - 27,552; Part time

Job summary

A popular dining establishment in Milford, Connecticut is seeking a bartender to provide top-notch service in a lively bar environment. The ideal candidate will possess excellent communication and interpersonal skills and be able to maintain a professional demeanor. Responsibilities include overseeing bar operations, ensuring customer satisfaction, and managing order entry efficiently. The position may require shifts of up to 10 hours and the ability to lift items weighing up to 30 lbs.

Qualifications

• Professional appearance and attitude.
• Ability to deal with multiple tasks effectively.
• Ability to stand and carry objects weighing up to 30 lbs.
• Must be 100% accurate in order entry.

Responsibilities

• Ensure proper set-up of lounge & bar from start to end of shift.
• Maintain knowledge of food & beverage items served.
• Efficiently navigate the POS system for order entry.
• Attend to customer complaints and ensure satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Ability to work under pressure

Professional appearance and attitude

Job description

Overview

Voted a Top Workplace and Top Pizza nationally, Colony Grill has been serving award-winning pizza and drinks in a relaxed, welcoming bar and dining environment since 1935. Our simple menu featuring our signature bar pie enables our staff to focus on delivering exceptional hospitality. As such we are looking for bartender candidates with excellent communication and interpersonal skills to join our hospitality team.

As a key member of our service team, you should be exceedingly welcoming and with an ability to serve guests in a manner that reflects our distinctive hospitality approach – “Every Guest is Our Only Guest.” You will be responsible for coordinating operation of the lounge and bar, serving bar guests, and communicating with front- and back-of-the-house personnel to provide a dining experience that meets or exceeds guest expectations.

Responsibilities

• Preparation and Oversight: Ensure proper set-up of lounge & bar from beginning to end of shift.
• Maintain knowledge of all food & beverage items served at Colony Grill. Be prepared to inform customers about how items are prepared, what they contain, portion size, and prices. Make recommendations to customers and suggest menu items as appropriate.
• Efficiently navigate the Colony Grill POS computer system to execute and oversee the correct entry of orders and recording of all items served.
• Promptly and correctly enter all orders into the computer workstation. Ensure every item that crosses the bar has been properly rung into the computer and that an updated tab is placed in front of each guest immediately after delivery.
• Confirm daily any new menu or bar items, as well as any items being eliminated.
• Maintain responsibility for a cash drawer throughout the shift.

Customer Service

• Always exceed guest expectations, working to anticipate their needs, and serving them in accordance with set bar etiquette. Establish an effective routine to receive guest orders promptly and properly.
• Attend to customer complaints as they arise and escalate them to the manager when necessary/appropriate. At end of a guest’s stay, promptly compute cost of check and ensure that all items have been properly rung in; accept payment and ensure that credit card has been returned or correct change has been issued.
• Complete a “quality check” at regular intervals for all guests sitting at the bar.
• For guests dining at the bar, ensure proper table maintenance before, during, and after pizza service.
• Assure that all food and liquor served are prepared to Colony Grill specification.

Other Responsibilities

• Observe all appropriate state liquor laws regarding alcohol service including knowledge of acceptable forms of ID, and how to properly inspect them.
• Ensure that bar guests are not overserved and deny further alcoholic beverage service to anyone potentially inebriated.
• Present an honest and diligent attitude at all times. Maintain an appropriate, professional demeanor in all interactions with guests and co-workers. Attend all scheduled meetings and training sessions. Abide by all health code regulations and standards.

Requirements

• Professional appearance and attitude.
• Ability to deal with multiple tasks effectively and establish priorities.
• Ability to stand, walk, bend, kneel, lift, climb stairs, and carry objects such as glass racks and ice bins weighing up to 30 lbs.
• Ability to keep up a steady pace of service at the bar for shifts of up to 10 hours.
• Ability to be 100% accurate.