Bartender

Colony Grill; Potomac (MD); On-site; USD 24,796 - 33,062; Full time

Job summary

Colony Grill is seeking bartenders to join our hospitality team. You will welcome guests, coordinate lounge operations, and ensure an exceptional dining experience by serving guests and communicating with front and back-of-house staff.

Responsibilities include setting up the lounge, knowing menu items, using the POS system, and maintaining accurate billing while upholding liquor laws and guest satisfaction.

Qualifications

• Hospitality-focused bartender with excellent communication and guest service.
• Ability to inform guests about menu items, ingredients, portions, and prices.
• Experience using POS to enter orders and manage tabs.
• Maintain cash drawer and handle payments accurately.
• Adhere to state liquor laws and inspect IDs.

Responsibilities

• Set up lounge & bar from start to end of shift.
• Inform customers about menu items, ingredients, portions, and prices; make recommendations.
• Operate POS system to enter orders and manage tabs.
• Enter orders accurately and update guest tabs.
• Check for daily menu updates and price changes.
• Maintain knowledge of menu items and updates.
• Observe liquor laws and inspect IDs.
• Maintain professional demeanor and assist staff during service.

Skills

Excellent communication

Interpersonal skills

Customer service

Multitasking

Professional appearance

POS system

Tools

POS system

Job description

Colony Grill has been serving award-winning pizza and drinks since 1935. We are looking for bartenders with excellent communication and interpersonal skills to join our hospitality team.

As a key member of our service team, you will be welcoming guests and ensuring a hospitality approach of "Every Guest is Our Only Guest." You are responsible for coordinating the operation of the lounge and bar, serving guests, and communicating with front and back‑of‑house staff to provide an exceptional dining experience.

Responsibilities

Preparation and Oversight

• Ensure proper set‑up of lounge & bar from beginning to end of shift.
• Maintain knowledge of all food & beverage items served at Colony Grill. Be prepared to inform customers about how items are prepared, what they contain, portion size, and prices. Make recommendations to customers and suggest menu items as appropriate.
• Efficiently navigate the Colony Grill POS computer system to execute and oversee the correct entry of orders and recording of all items served.
• Promptly and correctly enter all orders into the computer workstation. Ensure every item that crosses the bar has been properly rung into the computer and that an updated tab is placed in front of each guest immediately after delivery.
• Confirm daily any new menu or bar items, as well as any items being eliminated.
• Maintain responsibility for a cash drawer throughout the shift.

Customer Service

• Always exceed guest expectations, working to anticipate their needs and serve them in accordance with set bar etiquette.
• Establish an effective routine to receive guest orders promptly and properly.
• Attend to customer complaints as they arise and, when necessary, escale them to the manager.
• At end of a guest’s stay, promptly compute cost of check and ensure all items have been properly rung; accept payment and ensure that credit card has been returned or correct change has been issued.
• Complete a "quality check" at regular intervals for all guests sitting at the bar.
• For guests dining at the bar, ensure proper table maintenance before, during, and after pizza service.
• Assure that all food and liquor served are prepared to Colony Grill specification.

Other Responsibilities

• Observe all appropriate state liquor laws regarding alcohol service including knowledge of acceptable forms of ID and how to properly inspect them.
• Ensure that bar guests are not overserved and deny further alcoholic beverage service to anyone potentially inebriated.
• Present an honest and diligent attitude at all times, maintaining a professional demeanor in all interactions with guests and co‑workers.
• Attend all scheduled meetings and training sessions and abide by all health code regulations and standards.

Requirements

• Professional appearance and attitude.
• Ability to deal with multiple tasks effectively and establish priorities.
• Ability to stand, walk, bend, kneel, lift, climb stairs, and carry objects such as glass racks and ice bins weighing up to 30 lbs.
• Ability to keep up a steady pace of service at the bar for shifts of up to 10 hours.
• Ability to be 100% accurate.