Bartender

HEI Hotels; Cleveland (OH); On-site; USD 14,000 - 21,000; Full time

Benefits offered by this job

Medical and Dental coverage through a

Vision insurance through EyeMed

Vacation and holiday programs

Pet insurance through the ASPCA

Life insurance and disability plans

401(k) with employer matching

Employee discounts on hotel stays

Job summary

The Westin Cleveland Downtown, part of HEI Hotels, is seeking a Bar/Server role to deliver exceptional guest experiences in a fast-paced beverage service environment. You will manage stock, prepare garnishes, and ensure accurate cash handling while maintaining compliance with beverage regulations.

Ideal candidates have strong guest communication skills, basic F&B knowledge, and the ability to work standing for long periods, with a team‑oriented approach.

Qualifications

• Must communicate well with guests.
• Basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• Basic mathematical skills for cash handling and POS.
• Ability to stand for long periods.
• Ability to work in a team and adapt communication.

Responsibilities

• Maintains bar setup and stock daily.
• Prep and store garnishes and perishables.
• Greet guests and take drink orders.
• Mix drinks and present them with proper portions.
• Comply with state, federal and company beverage-service requirements.
• Process orders and balance cash/credit transactions.
• Secure equipment and deposits for cash handling and inventory.

Skills

Guest communication

F&B service

Cash handling

Stock management

Garnish preparation

Education

Hotel experience preferred

Job description

About Us

Come join our winning hospitality team— we invite you to be part of Cleveland's future! The Westin Cleveland Downtown is a stunning, newly renovated 484-room hotel located in the heart of downtown, just around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center, and the Huntington Convention Center of Cleveland. For sports lovers, Huntington Bank Field and Rocket Mortgage Field House are less than a mile away. Building on our vibrant public spaces—which highlight dynamic works from local artists—we are thrilled to feature a complete, hotel-wide renovation in 2026 across all 484 guest rooms, offering modern luxury and elevated comfort to every guest. Here at The Westin Cleveland Downtown, we are looking for passionate individuals who strive to deliver outstanding service and create unforgettable experiences that keep our guests coming back time and again! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $12.75 - $12.75 Hourly. Tipped/Service Charge Eligible? Yes. Discretionary Performance Bonus Eligible? No.

Essential Duties and Responsibilities

• Maintains proper and adequate set‑up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality.
• Greets guests in a courteous and friendly manner, promotes and documents orders for drinks.
• Mixes, garnishes, and presents drinks using standard ingredient recipes and practicing prudent portion control.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
• Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all money.
• Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications and Skills Education and Experience

• Hotel experience preferred.

Knowledge, Skills and Abilities

• Must communicate well with guests.
• Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
• Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock with or without reasonable accommodation.
• Ability to remember, recite and promote the variety of menu items with or without reasonable accommodation.
• Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check with or without reasonable accommodation.
• Ability to stand and work in confined spaces for long periods of time with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long‑Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through our 'YouDecide' and Hotel Room Discount programs.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry.

We’re always looking for associates who share our passion for hospitality. With a variety of world‑class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Specific details and eligibility of these programs vary by location and employment status.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.