Bartender

The Lucky Moose Casino & Tavern; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

A bustling casino tavern seeks a Bartender committed to enhancing guest experiences through exceptional service. You will be responsible for mixing and serving drinks, maintaining cleanliness, and providing a friendly atmosphere. The ideal candidate has a passion for hospitality, enjoys engaging with guests, and meets compliance requirements for operating in the gaming environment.

Qualifications

• Must be 21 years of age or older.
• Complete and pass all alcohol awareness and training.
• Ability to work shifts including late nights and weekends.

Responsibilities

• Mix and serve drinks according to recipes.
• Maintain cleanliness of the bar area and equipment.
• Handle cash and ensure accuracy of payments.

Skills

Customer Service

Attention to Detail

Multi-tasking

Education

High school diploma or GED

Tools

Point of sale

Glasswasher

Mixing utensils

Job description

JOB SUMMARY:The Bartender enhances the guest experience by providing premiere guest service in a timely and friendly manner. The Bartender initiates conversations with guests, anticipates guest’s needs and seeks opportunity to build relationships and create a memorable interaction. Ensures the cleanliness and sanitation of all work areas and equipment in accordance with Health Department standards.

JOB RESPONSIBILITIES:

• Mix and serve drinks following specified recipes.
• Maintain complete knowledge of all menu items, liquor brands, beer, and non- alcoholic selections available within the outlet.
• Working knowledge of designated glassware, ingredients, preparation method and garnishes of each drink.
• Maintain an orderly and clean bar, including, but not limited to, bar surface, draught area, coolers, wells, sinks, mixing materials, server area and lounge.
• Maintain product inventory and supplies including all liquors, beers, wines, mixes, garnishes, glassware, ice, and miscellaneous bar supplies throughout shift.
• Set up bar at beginning of shift, cut fruit for the day, and close the bar at the end of each shift in accordance with Company standards.
• Ensure receipt of accurate payments, balance cash drawer during shift, and maintain security and accuracy of bank.
• Maintain regular attendance at scheduled shift and staff meetings.
• Cocktail, bus, and service guests through the shift ensuring a visually appealing environment.
• Consistently uses all bar equipment, cleaning, and sanitizing products in accordance with all SDS sheets and departmental standards.
• To provide BIG Service to internal and external guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shift and staff meetings.
• Maintain professionalism and a friendly and approachable demeanor throughout the workday.
• Assist with training/mentoring of new Team Members as requested.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform manager on duty of any irregularities and unusual situations when they occur.
• Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
• Is honest in all interactions and displays a high degree of integrity.
• Ability to work independently with little to no supervision or as part of a team.
• Must be and remain compliant with all legal or company regulations for working in the industry.

EDUCATION AND EXPERIENCE:

• High school diploma or general equivalency diploma (GED) preferred.
• Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to complete and pass all alcohol awareness and training and obtain certificates, and all other food alcohol & food safety training as required by The Nash.
• Must be 21 years of age or older.
• Must pass all required background checks.
• Must be able to obtain and maintain a New Hampshire gaming license.
• Obtain alcohol management certification as required.

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS:The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move in and around the work area throughout the entire workday.
• Must be able to stand or walk for extended periods of time.
• Must be able to repeat the same movements.
• Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
• Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
• Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
• Must be able to access and interpret information on computer screens.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a bar; to include ability to tolerate changes in temperature, frequent immersion of hands in water, cleaning, and sanitizing solutions.
• Must be able to work in environment where smoking is permitted, and there can be loud with guest chatter, overhead music, and live entertainment.
• Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.
• Must possess the manual dexterity to operate the following equipment:
• Point of sale, glasswasher, mixing utensils and other bar related equipment.
• Requires the ability to distinguish letters or symbols and eye hand coordination.

The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.