Barista - The Hotel Hershey

Hersheypark; Hershey (PA); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

Free park admission

Discounts

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Job summary

The Hotel Hershey, a luxury resort, is seeking a Full-Time Team Member to deliver courteous service, prepare beverages and foods, and promote pastry programs in line with our standards.

You will operate and maintain the espresso machine, learn the Chef's Market menu, ensure coffee presentation quality, and handle phone calls while supporting a flexible weekend schedule.

Qualifications

• Must represent property image in compliance with The Hotel Hershey standards.
• Must have the ability to properly speak, write and communicate English.
• Must have a positive attitude and exceptional guest service skills.
• Must be able to use the telephone properly and computer system.

Responsibilities

• Serve beverages and food orders and promote the retail pastry sales and gift basket programs in a courteous, efficient and professional manner in accordance with The Hotel Hershey guidelines.*
• Use and maintain espresso machine.*
• Know the complete Chef's Market food and beverage menu*
• Ensure the quality and appearance of coffee order presentation*
• Take phone calls*
• Perform other duties as assigned.

Skills

Guest service

Communication skills

English proficiency

Telephone etiquette

Computer literacy

Tools

Espresso machine

Job description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Serve beverages and food orders and promote the retail pastry sales and gift basket programs in a courteous, efficient and professional manner in accordance with The Hotel Hershey guidelines.*
• Use and maintain espresso machine.*
• Know the complete Chef's Market food and beverage menu*
• Ensure the quality and appearance of coffee order presentation*
• Take phone calls*
• Perform other duties as assigned.

Qualifications:

• Must be at least 18 years of age or older.

Knowledge, Skills, and Abilities:

• Must represent property image in compliance with The Hotel Hershey standards.
• Must have the ability to properly speak, write and communicate English.
• Must have a positive attitude and exceptional guest service skills.
• Must be able to use the telephone properly and computer system.

Job Demands:

• Must be willing to work weekends, holidays and maintain a flexible schedule.
• Must be able to stand and walk for extended periods of time (length of shift).
• Must be able to lift up to 50 lbs. and must be able to bend and reach without restrictions.
• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.