Barista Shift Lead (PM), Paradise Valley

Too Sweet Cakes Llc; Paradise Valley (AZ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Tips included

Paid pre-opening training

Health benefits after 60 days

Employee product discounts

Open a brand-new location

Job summary

Too Sweet Cakes Llc seeks a PM Shift Lead for our Paradise Valley location opening late 2026, with training starting now. You’ll be second-in-command on shift, leading the Barista team, delivering guest-focused hospitality, and ensuring operations run smoothly from start to finish.

Responsibilities cover pre-opening onboarding, shift leadership, guest relations, beverage execution, and strict adherence to standards.

Qualifications

• Experience in coffee/food service with lead or supervisory exposure.
• Strong hospitality mindset and guest-focused attitude.
• Excellent communication with guests and team members.
• Able to handle cash, operate POS, and receive products.

Responsibilities

• Pre-Opening: participate in onboarding and training, learn SOPs and product knowledge at leadership level, assist with café setup and team onboarding, support grand opening events.
• Shift Leadership & Operations: open/close according to procedures, lead Barista team, adjust coverage by traffic, complete shift reports, flag performance or guest issues.
• Guest Experience & Hospitality: model attentive guest service, be primary contact when GM absent, handle escalations and special requests, build relationships with regulars.
• Beverage & Product: prepare and serve menu items to standards, maintain product knowledge, uphold quality and food safety.
• Operations & Standards: receive deliveries, operate POS and cash handling, maintain cleanliness and visual standards, follow opening/closing procedures.

Skills

Leadership

Customer service

Communication

Cash handling

Team supervision

Hospitality

Schedule flexibility

POS system

Job description

Shift Lead — PM
Classification: Full-time, Hourly, Non-Exempt
Pay Rate: $19.00/hour + tips
Schedule: Sunday – Thursday, 12:00 PM – 8:30 PM

About the Role
Step Into Leadership From Day One

We're hiring a PM Shift Lead for our upcoming Paradise Valley location, opening late 2026 (Training starts now!). This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.

Responsibilities

Pre-Opening

• Participate in onboarding and training prior to opening
• Learn company service standards, operating procedures, and product knowledge at a leadership level
• Assist with café setup, merchandising, and operational readiness
• Help facilitate team training and support Barista onboarding alongside the General Manager
• Support grand opening events and launch activities

Shift Leadership & Operations

• Open or close the location according to established procedures — you own the shift, start to finish
• Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
• Monitor floor coverage and adjust team positioning in real time based on traffic
• Complete shift reports and communicate key updates to the General Manager daily
• Flag any team performance concerns, guest feedback, or operational issues promptly

Guest Experience & Hospitality

• Model the exceptional, attentive guest experience expected of every team member
• Serve as the primary point of contact for guests when the General Manager is not present
• Handle escalations, complaints, and special requests with confidence and good judgment
• Build relationships with regulars and help create a sense of community

Beverage & Product

• Prepare and serve all menu items to company standards with consistency and care
• Maintain strong product knowledge and confidently educate guests and team members
• Uphold quality, presentation, and food safety standards across every shift

Operations & Standards

• Receive and verify product deliveries from our Phoenix production warehouse
• Operate the POS system accurately and oversee cash handling procedures
• Maintain cleanliness, organization, and visual standards throughout the café
• Follow and enforce opening, closing, and daily operational procedures

• Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.
• A natural leader who steps up without being asked and stays calm under pressure.
• Genuine passion for hospitality and elevating the guest experience.
• Strong communication skills — with guests and with your team.
• Comfortable handling cash, operating POS, and managing product receiving.
• Reliable, punctual, and accountable.
• Ability to stand for extended periods and lift up to 30 pounds.
• Full-time availability for assigned schedule (PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays.
• Must be at least 18 years old.
• Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening

• Full-time position with consistent hours, plus tips.
• A dynamic team environment where collaboration is key.
• Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one.
• Employee product discounts.
• Paid pre-opening training and development.
• Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment.