Barista Shift Lead (PM)

Too Sweet Cakes; Phoenix (AZ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee product discounts.

Paid pre-opening training and develop.

Health, dental, vision benefits after

Job summary

Too Sweet Cakes Llc in Paradise Valley, AZ is hiring a PM Shift Lead for our new Paradise Valley location opening late 2026. You will lead the Barista team, own your shift from start to finish, and help set the standard for service and teamwork as we prepare for opening.

As Shift Lead, you will be the second-in-command on the floor, guiding the team, making real-time decisions, and ensuring a high-quality guest experience while maintaining brand standards and smooth operations.

Qualifications

• Experience in coffee, food service, retail, or hospitality with lead or supervisory experience.
• Ability to lead a shift and manage a team.
• Strong communication with guests and team.
• Reliable, punctual, and accountable.
• Must be 18+ and able to obtain AZ Title 4 Alcohol Certification.

Responsibilities

• Pre-Opening training and onboarding prior to opening.
• Lead Barista team, assign tasks, monitor traffic.
• Open/close with shift ownership and daily shift reports to GM.
• Ensure exceptional guest experience and handle escalations.
• Maintain café standards and product knowledge.

Skills

Leadership

Guest service

Communication

Cash handling

Team supervision

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Paradise Valley - FOH Full Time Phoenix, AZ, US

3 days ago Requisition ID: 1022

Shift Lead — PM
Classification: Full-time, Hourly, Non-Exempt
Pay Rate: $19.00/hour + tips
Schedule: Sunday – Thursday, 12:00 PM – 8:30 PM

About the Role
Step Into Leadership From Day One

We're hiring a PM Shift Lead for our upcoming Paradise Valley location, opening late 2026 (Training starts now!). This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.

Responsibilities

Pre-Opening

• Participate in onboarding and training prior to opening
• Learn company service standards, operating procedures, and product knowledge at a leadership level
• Assist with café setup, merchandising, and operational readiness
• Help facilitate team training and support Barista onboarding alongside the General Manager
• Support grand opening events and launch activities

Shift Leadership & Operations

• Open or close the location according to established procedures — you own the shift, start to finish
• Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
• Monitor floor coverage and adjust team positioning in real time based on traffic
• Complete shift reports and communicate key updates to the General Manager daily
• Flag any team performance concerns, guest feedback, or operational issues promptly

Guest Experience & Hospitality

• Model the exceptional, attentive guest experience expected of every team member
• Serve as the primary point of contact for guests when the General Manager is not present
• Handle escalations, complaints, and special requests with confidence and good judgment
• Build relationships with regulars and help create a sense of community

Beverage & Product

• Prepare and serve all menu items to company standards with consistency and care
• Maintain strong product knowledge and confidently educate guests and team members
• Uphold quality, presentation, and food safety standards across every shift

Operations & Standards

• Receive and verify product deliveries from our Phoenix production warehouse
• Operate the POS system accurately and oversee cash handling procedures
• Maintain cleanliness, organization, and visual standards throughout the café
• Follow and enforce opening, closing, and daily operational procedures

Requirements

• Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.
• A natural leader who steps up without being asked and stays calm under pressure.
• Genuine passion for hospitality and elevating the guest experience.
• Strong communication skills — with guests and with your team.
• Comfortable handling cash, operating POS, and managing product receiving.
• Reliable, punctual, and accountable.
• Ability to stand for extended periods and lift up to 30 pounds.
• Full-time availability for assigned schedule (AM: Tue–Sat, 5:00 AM–1:30 PM or PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays.
• Must be at least 18 years old.
• Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening
• Full-time position with consistent hours, plus tips.
• A dynamic team environment where collaboration is key.
• Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one.
• Employee product discounts.
• Paid pre-opening training and development.
• Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment.

Shift Lead — PM
Classification: Full-time, Hourly, Non-Exempt
Pay Rate: $19.00/hour + tips
Schedule: Sunday – Thursday, 12:00 PM – 8:30 PM

About the Role
Step Into Leadership From Day One

We're hiring a PM Shift Lead for our upcoming Paradise Valley location, opening late 2026 (Training starts now!). This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.

Responsibilities

Pre-Opening

• Participate in onboarding and training prior to opening
• Learn company service standards, operating procedures, and product knowledge at a leadership level
• Assist with café setup, merchandising, and operational readiness
• Help facilitate team training and support Barista onboarding alongside the General Manager
• Support grand opening events and launch activities

Shift Leadership & Operations

• Open or close the location according to established procedures — you own the shift, start to finish
• Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
• Monitor floor coverage and adjust team positioning in real time based on traffic
• Complete shift reports and communicate key updates to the General Manager daily
• Flag any team performance concerns, guest feedback, or operational issues promptly

Guest Experience & Hospitality

• Model the exceptional, attentive guest experience expected of every team member
• Serve as the primary point of contact for guests when the General Manager is not present
• Handle escalations, complaints, and special requests with confidence and good judgment
• Build relationships with regulars and help create a sense of community

Beverage & Product

• Prepare and serve all menu items to company standards with consistency and care
• Maintain strong product knowledge and confidently educate guests and team members
• Uphold quality, presentation, and food safety standards across every shift

Operations & Standards

• Receive and verify product deliveries from our Phoenix production warehouse
• Operate the POS system accurately and oversee cash handling proceduresMaintain cleanliness, organization, and visual standards throughout the café
• Follow and enforce opening, closing, and daily operational procedures

Requirements

• Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.
• A natural leader who steps up without being asked and stays calm under pressure.
• Genuine passion for hospitality and elevating the guest experience.
• Strong communication skills — with guests and with your team.
• Comfortable handling cash, operating POS, and managing product receiving.
• Reliable, punctual, and accountable.
• Ability to stand for extended periods and lift up to 30 pounds.
• Full-time availability for assigned schedule (AM: Tue–Sat, 5:00 AM–1:30 PM or PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays.
• Must be at least 18 years old.
• Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening

Benefits

• Full-time position with consistent hours, plus tips.
• A dynamic team environment where collaboration is key.
• Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one.
• Employee product discounts.
• Paid pre-opening training and development.
• Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment.