Barista Shift Lead (PM), Paradise Valley

Too Sweet Cakes; Paradise Valley (AZ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Tips included

Open new location

Employee discounts

Pre-opening training

Health benefits eligibility

Job summary

Too Sweet Cakes Llc is hiring a PM Shift Lead for our Paradise Valley cafe as we prepare to open in late 2026. You’ll join before our doors open, setting leadership standards, guiding a Barista team, and ensuring smooth daily operations with a customer-first approach.

The role offers full-time, hourly pay with tips, a strong emphasis on hospitality, teamwork, and hands-on leadership from day one, including pre-opening training and ongoing development opportunities.

Qualifications

• Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred
• A natural leader who steps up without being asked and stays calm under pressure
• Genuine passion for hospitality and elevating the guest experience
• Strong communication skills — with guests and with your team
• Comfortable handling cash, operating POS, and managing product receiving
• Reliable, punctual, and accountable
• Ability to stand for extended periods and lift up to 30 pounds
• Full-time availability for assigned schedule (AM: Tue-Sat, 5:00 AM-1:30 PM or PM: Sun-Thurs, 12:00 PM-8:30 PM), including early mornings, weekends, and holidays
• Must be at least 18 years old
• Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening

Responsibilities

• Pre-Opening: Participate in onboarding and training prior to opening
• Learn company service standards, operating procedures, and product knowledge at a leadership level
• Assist with café setup, merchandising, and operational readiness
• Help facilitate team training and support Barista onboarding alongside the General Manager
• Support grand opening events and launch activities
• Shift Leadership & Operations: Open or close the location according to established procedures — you own the shift, start to finish
• Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
• Monitor floor coverage and adjust team positioning in real time based on traffic
• Complete shift reports and communicate key updates to the General Manager daily
• Flag any team performance concerns, guest feedback, or operational issues promptly
• Guest Experience & Hospitality: Model the exceptional, attentive guest experience expected of every team member
• Serve as the primary point of contact for guests when the General Manager is not present
• Handle escalations, complaints, and special requests with confidence and good judgment
• Build relationships with regulars and help create a sense of community
• Beverage & Product: Prepare and serve all menu items to company standards with consistency and care
• Maintain strong product knowledge and confidently educate guests and team members
• Uphold quality, presentation, and food safety standards across every shift
• Operations & Standards: Receive and verify product deliveries from our Phoenix production warehouse
• Operate the POS system accurately and oversee cash handling procedures
• Maintain cleanliness, organization, and visual standards throughout the café
• Follow and enforce opening, closing, and daily operational procedures

Job description

Shift Lead — PM
Classification: Full-time, Hourly, Non-Exempt
Shift Lead — PM
Classification: Full-time, Hourly, Non-Exempt
Pay Rate: $19.00/hour + tips
Schedule: Sunday - Thursday, 12:00 PM - 8:30 PMAbout The Role
Step Into Leadership From Day OneWe're hiring a PM Shift Lead for our upcoming Paradise Valley location, opening late 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.Responsibilities
Pre-Opening

• Participate in onboarding and training prior to opening
• Learn company service standards, operating procedures, and product knowledge at a leadership level
• Assist with café setup, merchandising, and operational readiness
• Help facilitate team training and support Barista onboarding alongside the General Manager
• Support grand opening events and launch activities

Shift Leadership & Operations

• Open or close the location according to established procedures — you own the shift, start to finish
• Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
• Monitor floor coverage and adjust team positioning in real time based on traffic
• Complete shift reports and communicate key updates to the General Manager daily
• Flag any team performance concerns, guest feedback, or operational issues promptly

Guest Experience & Hospitality

• Model the exceptional, attentive guest experience expected of every team member
• Serve as the primary point of contact for guests when the General Manager is not present
• Handle escalations, complaints, and special requests with confidence and good judgment
• Build relationships with regulars and help create a sense of community

Beverage & Product

• Prepare and serve all menu items to company standards with consistency and care
• Maintain strong product knowledge and confidently educate guests and team members
• Uphold quality, presentation, and food safety standards across every shift

Operations & Standards

• Receive and verify product deliveries from our Phoenix production warehouse
• Operate the POS system accurately and oversee cash handling procedures
• Maintain cleanliness, organization, and visual standards throughout the café
• Follow and enforce opening, closing, and daily operational procedures

Requirements

• Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred
• A natural leader who steps up without being asked and stays calm under pressure
• Genuine passion for hospitality and elevating the guest experience
• Strong communication skills — with guests and with your team
• Comfortable handling cash, operating POS, and managing product receiving
• Reliable, punctual, and accountable
• Ability to stand for extended periods and lift up to 30 pounds
• Full-time availability for assigned schedule (AM: Tue-Sat, 5:00 AM-1:30 PM or PM: Sun-Thurs, 12:00 PM-8:30 PM), including early mornings, weekends, and holidays
• Must be at least 18 years old
• Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening

Benefits

• Full-time position with consistent hours, plus tips
• A dynamic team environment where collaboration is key
• Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one
• Employee product discounts
• Paid pre-opening training and development
• Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment