Barista, Ralph's Coffee, Madison Ave

Ralph Lauren; New York (NY); On-site; USD 21,000 - 32,000; Full time

Job summary

Ralph Lauren Coffee is seeking a customer-focused barista to greet customers, take orders, and prepare premium beverages and pastries with attention to brand standards.

The role requires strong interpersonal and communication skills, ability to multitask, and a polished, energetic presence. Flexible hours including mornings, evenings, weekends, and holidays are needed to support busy store periods.

Qualifications

• Must have several years of experience as a barista or in a related position.
• Ability to work flexible hours including: Early mornings, evenings, weekends, nights and holidays.
• Able to stand for long periods of time.
• Passionate about coffee and hospitality.
• Polished and stylish presence.
• Strong verbal and written communication skills.
• Proficiency with POS systems preferred.

Responsibilities

• Greet customers and take orders; process cash and credit card transactions.
• Prepare and serve hot and cold beverages per brand specifications and customer requests.
• Serve prepared foods and pastries.
• Deliver customer service that exceeds expectations with a sense of urgency.
• Maintain store appearance, ensure products are stocked and areas are clean.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Flexible hours

Tools

POS systems

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

This position contributes to the success of Ralph Lauren Coffee by providing customer service to exceed customers' expectations. This job is vital to our company's success by providing customers with prompt service, quality beverages & products, and maintaining a clean and comfortable store environment. All team members are expected to model and act in accordance with Ralph Lauren Corporation policies.

• Greets customers and takes orders; processes cash and credit card transactions.
• Prepares and serves hot and cold beverages according to brand specifications and the customers’ requests.
• Serving prepared foods & pastries.
• Delivers customer service to exceed customers' expectations by responding to their needs with a sense of urgency.
• Ability to multitask and remain calm during periods of high volume to keep store operating to standard and to set a positive example for the team.
• Maintains appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized
• Keeps equipment operating by following operating instructions.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Communicates effectively with store manager regarding store, employee and customer needs.
• Communicate customer feedback to managers and recommend new menu items
• Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
• Maintain regular and consistent attendance and punctuality
• Other duties and tasks as assigned by manager.

Salary range: $15 - $22.97 hourly.

• Must have several years of experience as a barista or in a related position
• Demonstrates excellent customer service and interpersonal skills, both written and verbal.
• Available to work flexible hours including: Early mornings, evenings, weekends, nights and/ or holidays.
• Must be able to stand for long periods of time and requires occasional lifting, carrying, pushing, pulling of up to 25 lbs.
• Passionate about Coffee
• A passion for hospitality and guest service
• An outgoing and energetic disposition
• A polished and stylish presence
• Strong verbal and written communication skills
• Proficiency with various POS's is Preferred