Barista - PT

Omni Hotels & Resorts; Tucson (AZ); On-site; USD 15,000 - 21,000; Full time

Job summary

Omni Tucson National Resort & Spa seeks a friendly Barista / Cashier to deliver quick, professional service to guests at the coffee bar. The role involves restocking, maintaining a clean bar, and ensuring guest satisfaction throughout shifts.

Candidates should have at least 1 year in customer service, cash handling experience, and the ability to use MICROS. Weekend and holiday availability is required in a fast-paced resort setting.

Qualifications

• Minimum 1 year customer service experience; coffee house and/or hotel experience preferred.
• Previous cash handling experience required.
• Ability to input information accurately into MICROS.
• Ability to handle stressful situations while maintaining a calm, welcoming demeanor.
• Willingness to work weekends and holidays.

Responsibilities

• Communicate effectively with guests and associates.
• Listen to, understand, and clarify concerns from guests and colleagues.
• Remain professional in all situations.
• Work well in stressful, high-pressure environments.
• Adhere to proper uniform and grooming standards.
• Coordinate with housekeeping to keep lobby public areas clean and orderly.
• Assist with monthly inventory and maintain a clean workspace throughout shifts.
• Process payments accurately and manage cash bank.
• Verify guest room charges and room numbers for accuracy.
• Collaborate with other departments to meet guest needs.
• Follow proper food handling procedures and safety guidelines.

Skills

Customer service

Communication

Teamwork

Fast-paced

Tools

MICROS

Job description

Omni Tucson National Resort & Spa

The Omni Tucson National Resort & Spa, our four-diamond luxury property, has it all -- from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship golf courses, including six signature dining outlets, our beautiful Mokara Spa, and 130 premier guest rooms.

The Omni Tucson National Resort & Spa's associates enjoy an exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. If you are a friendly, motivated person with a passion to serve others, we invite you to bring your talent to join the team at the Omni Tucson National Resort & Spa.

Barista / Cashier

Overview:

Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction.

Responsibilities:

• Must be able to communicate effectively with guests and associates
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must remain professional in all situations.
• Must work well in stressful, high-pressure situations.
• Understand and acknowledge proper uniform and grooming standards.
• Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
• Assist with monthly inventory.
• Maintain a clean workspace throughout the entire shift.
• Follow proper procedures for accepting credit cards and checks.
• Maintain a cash bank.
• Verify guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment uses and safety procedures.

Qualifications:

• Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
• Previous cash handling and face to face customer service experience required
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Must be TABC & Food Handler certified.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.