Barista - PT

Barnes & Noble, Inc.; Raleigh (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Barista to join their team in Raleigh. In this part-time role, you will create delightful beverages and baked goods while ensuring a top-notch customer experience. Your passion for coffee and ability to engage with customers will make every visit memorable. Collaborating with your team, you will maintain a welcoming café environment and uphold operational standards. If you enjoy working in a fast-paced setting and have a love for coffee, this is the perfect opportunity for you to shine.

Qualifications

• Passionate about coffee and customer service.
• Positive attitude and ability to solve problems.

Responsibilities

• Deliver exceptional beverage service and customer experience.
• Maintain cleanliness and organization in the café.

Skills

Customer Service

Coffee Knowledge

Multi-tasking

Problem Solving

Communication

Job description

Join to apply for the Barista - PT role at Barnes & Noble, Inc.

Location:
NC - Raleigh - Brier Creek Commons - 2171

Classification:
Part-Time

Job Summary

As a Barista, you provide first-class service to our customers with every drink you create and every cookie you bake, ensuring their experience is your top priority. You make the customer experience pleasurable and provide the perfect complement to any book. Your passion for coffee, creating inspiring drinks, and your knowledge of the café ensure that customers are delighted by the handcrafted beverages you serve. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.

What You Do

• Work on the café floor, which requires physical activity (e.g., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order-creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and prioritize ensuring a clean and tidy environment, knowing that cleanliness encompasses all aspects of the customer experience.
• Execute all operational standards correctly, in a timely manner, and in accordance with café standards, safety, and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and continually grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Be flexible and adapt to an ever-changing environment.

Additional Details

Seniority level: Entry level

Employment type: Part-time

Job function: Management and Manufacturing

Industries: Retail