Barista - PT

Barnes & Noble Booksellers, Inc.; North Carolina; On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company is seeking a part-time café worker who is passionate about customer service and enjoys working in a fast-paced environment. Responsibilities include preparing beverages, engaging with customers, and maintaining a welcoming café atmosphere. Ideal candidates will have a positive attitude and the ability to multitask effectively.

Qualifications

• Passionate about the products served.
• Positive and proactive attitude.
• Enjoy working with people.

Responsibilities

• Work on the café floor and deliver excellent service.
• Make relevant beverage and food recommendations.
• Ensure a clean and tidy environment.

Skills

Customer service

Multitasking

Problem-solving

Communication

Job description

Classification

Part-Time

Job Summary

What You Do

1. Work on the café floor, which requires physical activity (e.g., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and on the sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations by engaging, building rapport, listening, and providing friendly, fast service through a tailored order-creating approach.
3. Make relevant beverage and food recommendations to ensure an engaging experience that connects customers with products meeting their needs.
4. Ensure the Café is welcoming to all customers by maintaining a stocked bake case and neatly displayed merchandise.
5. Take pride in the Café by ensuring a clean and tidy environment, recognizing that cleanliness affects the overall customer experience.
6. Execute operational standards correctly, promptly, and in accordance with café standards, safety, and health codes.
7. Protect company assets by adhering to processes and working efficiently to control waste and shrink.
8. Recognize and assist both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products served.
• Positive and proactive attitude.
• Enjoy working with people.
• Listen actively and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy customers.
• Well-organized, efficient, and capable of multitasking.
• Communicate clearly and respectfully.

Expected Behaviors

• Prioritize customers at all times.
• Take initiative and continuously expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Show initiative and support company goals and initiatives as a team player.
• Show respect and kindness to colleagues and customers.
• Accept responsibility and execute tasks carefully and correctly.
• Be open to coaching and feedback.
• Be flexible and adaptable to an ever-changing environment.