Barista - PT

Barnes & Noble; Cary (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company seeks a café team member who is passionate about customer service and enjoys engaging with others. Responsibilities include delivering excellent beverages, maintaining a welcoming environment, and adhering to operational standards. Ideal candidates will be organized, communicative, and adaptable to changing environments.

Qualifications

• Passionate about the products served.
• Enjoy working with people.
• Well-organized, efficient, and able to multi-task.

Responsibilities

• Deliver the perfect beverage with friendly, fast service.
• Ensure the café is welcoming and clean.
• Execute operational standards in accordance with health codes.

Skills

Customer Service

Problem Solving

Communication

Multi-tasking

Job description

What You Do

• Work on the café floor, which requires physical activity (prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and on the sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations by engaging, building rapport, listening, and providing friendly, fast service through a tailored order-creating approach.
• Make relevant beverage and food recommendations to ensure an engaging experience that connects customers with the right products to meet their needs.
• Ensure the café is welcoming to all customers by keeping the bake case stocked and merchandise neatly displayed.
• Take pride in the café environment, prioritizing cleanliness in all aspects of the customer experience.
• Execute operational standards correctly, timely, and in accordance with café standards, safety, and health codes.
• Protect company assets by adhering to processes, working efficiently to control waste and shrink.
• Recognize and offer help to both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products served.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to others and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy customers.
• Well-organized, efficient, and able to multi-task.
• Communicate clearly and respectfully.

Expected Behaviors

• Prioritize customers at all times.
• Take initiative and continually expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Show initiative and demonstrate support for company goals and initiatives.
• Support a team environment with respect and kindness to colleagues and customers.
• Take responsibility and execute tasks with care and accuracy.
• Be open to coaching and feedback.
• Adapt flexibly to changing environments.

Barnes & Noble, Inc., is an American bookseller.