Barista - PT

Barnes & Noble Booksellers, Inc.; Erie (Erie County); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the bookstore café sector is seeking enthusiastic café staff to deliver exceptional customer service and quality beverages. Responsibilities include preparing coffee, engaging with customers, and maintaining a welcoming environment. Ideal candidates will be passionate about café products and possess strong communication and multi-tasking skills.

Qualifications

• Passion for café products and customer engagement.
• Ability to work flexibly in a dynamic environment.
• Enjoy making recommendations and providing service.

Responsibilities

• Prepare and deliver beverages while engaging with customers.
• Maintain cleanliness and organization in the Café.
• Execute operational standards efficiently and safely.

Skills

Customer Service

Problem Solving

Communication

Multi-tasking

Initiative

Job description

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience. .
• Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and is a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Flexible and can adapt to an ever-changing environment.