Barista - PT

Barnes & Noble; Brookfield (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Barista who is enthusiastic about coffee and dedicated to providing exceptional customer service. In this role, you will create handcrafted beverages while ensuring a welcoming atmosphere for customers. Your ability to engage with patrons and make tailored recommendations will enhance their experience and connect them with the perfect products. This part-time position offers a dynamic work environment where you can thrive and grow your café knowledge while being part of a collaborative team that values respect and kindness. If you have a positive attitude and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Passionate about coffee and creating inspiring drinks.
• Ability to engage customers and provide tailored service.
• Well-organized and efficient in a fast-paced environment.

Responsibilities

• Deliver exceptional beverages and food recommendations.
• Maintain a clean and welcoming café environment.
• Adhere to operational standards and health codes.

Skills

Customer Service

Problem Solving

Multi-tasking

Communication

Attention to Detail

Job description

Job Summary

As a Barista, you provide first class service to our customers with every drink you create and every cookie you bake, ensuring their experience is your top priority. You make the customer experience pleasurable and provide the perfect complement to any book. Your passion for coffee, creating inspiring drinks and your knowledge of the café ensures that customers are delighted by the handcrafted beverages you serve. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.

What You Do

1. Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
3. Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
4. Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
5. Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.
6. Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
7. Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
8. Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and is a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Flexible and can adapt to an ever-changing environment.

Auto req ID: 82121BR

Employment Type: Part-Time

City: Brookfield

State: Wisconsin

EEO Statement

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions will be conducted without regard to any protected characteristic.