Barista - PT

Barnes & Noble; Village of New Hartford (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a café team member who is passionate about customer service and enjoys engaging with people. Responsibilities include delivering exceptional beverages, maintaining a tidy café, and supporting team goals. Ideal candidates are organized, communicative, and adaptable to a dynamic environment.

Qualifications

• Passionate about the products served.
• Well-organized and efficient.

Responsibilities

• Work on the café floor and sales floor as needed.
• Deliver perfect beverages and food recommendations.
• Maintain a clean and welcoming café environment.

Skills

Customer Engagement

Problem Solving

Multi-tasking

Communication

Job description

What You Do

1. Work on the café floor, which requires physical activity such as prolonged standing, repetitive bending, lifting, climbing, and operating espresso machines, as well as on the sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations through engagement, rapport-building, listening, and providing friendly, fast service with a tailored order-creating approach.
3. Make relevant beverage and food recommendations to ensure an engaging experience that connects customers with the right products to meet their needs.
4. Ensure the café is welcoming to all customers by maintaining a stocked bake case and neatly displayed merchandise.
5. Take pride in the café environment by keeping it clean and tidy, recognizing that cleanliness impacts the overall customer experience.
6. Execute all operational standards correctly, timely, and in accordance with café standards, safety, and health codes.
7. Protect company assets by adhering to processes and working efficiently to control waste and shrinkage.
8. Recognize and offer help to both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Be flexible and adaptable to an ever-changing environment.

Notes

An employee in this position can expect an hourly rate starting at $15.50.

Barnes & Noble, Inc., is an American bookseller.