Barista - PT

Barnes & Noble Booksellers, Inc.; Augusta (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic café team members who are passionate about customer service and enjoy engaging with others. This role involves working on the café floor, delivering exceptional beverages, and ensuring a welcoming environment for all customers. You'll have the opportunity to make personalized recommendations and create memorable experiences. If you thrive in a dynamic setting and are eager to contribute to a positive team atmosphere, this position is perfect for you. Join a vibrant team where your contributions will make a difference in customer satisfaction and team success.

Qualifications

• Passionate about products and enjoys working with people.
• Ability to listen, solve problems, and make recommendations.

Responsibilities

• Deliver exceptional beverage service while engaging with customers.
• Maintain cleanliness and organization of the café environment.

Skills

Customer Service

Problem Solving

Multi-tasking

Communication

Positive Attitude

Job description

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service through a tailored order creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and prioritize ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.
• Execute all operational standards correctly, in a timely manner and in accordance with café standards, safety, and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Flexible and can adapt to an ever-changing environment.