Barista Part-Time | Bongo Java

Omni Hotels & Resorts; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Nashville Hotel is seeking a Bongo Java Cashier/Barista to deliver quick, friendly service in a coffee house setting. You will serve beverages, restock, and maintain a clean, welcoming space for guests.

We require 1+ year of customer service experience, cash handling ability, and clear English communication. This role involves standing for long periods and lifting up to 40 pounds in a dynamic Food & Beverage environment at downtown Nashville.

Qualifications

• 1+ year customer service experience in food/beverage or retail.
• Previous coffee house and/or hotel experience preferred.
• Cash handling and face-to-face customer service experience required.
• Clear and pleasant English communication with guests, management and co-workers.

Responsibilities

• Prepare and serve food and beverage in a coffee house setting.
• Communicate effectively with guests and associates.
• Listen to, understand, and clarify guest concerns.
• Remain professional in all situations.
• Maintain lobby areas in coordination with housekeeping.
• Assist with monthly inventory.
• Keep a clean workspace throughout shift.
• Follow procedures for accepting credit cards and checks.
• Maintain a cash bank and verify guest room charges.
• Collaborate with other departments to satisfy guest needs.
• Adhere to food handling and safety procedures.

Skills

Customer service

Cash handling

MICROS input

English communication

Tools

MICROS

Job description

Omni Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd.

The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

JOB DESCRIPTION

No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

DEPARTMENT: Food & Beverage | Bongo Java

JOB TITLE: Bongo Java Cashier/Barista

REPORTS TO: Bongo Java Supervisor, Bongo Java Manager

JOB PURPOSE: To maintain the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep Bongo Java clean and ensure guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

• Prepare, and serve food and beverage offerings within a coffee house setting.
• Must be able to communicate effectively with guests and associates
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
• Must remain professional in all situations.
• Must work well in stressful, high-pressure situations.
• Understand and acknowledge of proper uniform and grooming standards.
• Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
• Assist with monthly inventory.
• Maintain a clean workspace throughout entire shift.
• Follow proper procedure for accepting credit cards and checks.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.
• Adhere to all policies regarding employee purchases and Bongo Java employee purchases.
• Follow proper procedures for all newspaper logs, receipts and returns.
• Follow proper procedures for accepting credit card and checks.
• Ensure each beverage is consistently prepared and served by Bongo Java standards.
• Proactively work to seek out ways in which to improve the Bongo Java experience for our guests.

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QUALIFICATIONS:

• Minimum 1-year customer service experience; in food/beverage and/or retail environment.
• Previous coffee house and/or hotel experience preferred.
• Previous cash handling and face to face customer service experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Baristas must attend and complete Bongo Java Barista Certification class.
• Must become familiar with all Bongo Java products and methods including Coffee, Espresso, Specialty Drinks and Retail Items.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, with consistent use of hands and arms.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, Micros terminal and Microsoft Office), printer, telephone, copier, fax machine and scanner. Coffee maker/urn, toaster, microwave, beverage machines, dishware, silverware, glassware, espresso machine, TurboChef, and toaster. Cleaning supplies such as vacuum, mop, broom, duster and chemicals.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.