Barista I

Ho--chunk,-Inc; Sioux City (IA); On-site; USD 15,000 - 21,000; Full time

Job summary

Ho-Chunk, Inc. operates Pony Express/Heritage Express/Sweetwater Café with multiple Iowa and Nebraska locations. This barista role focuses on delivering excellent customer service, educating customers on premium coffees, and supporting daily cafe operations.

You will greet customers, process transactions, and assist with baking and catering. The position requires strong communication, reliability, and the ability to stand for long periods while handling light lifting.

Qualifications

• Experience in making espresso drinks preferred but training provided.
• Must be 18 years of age or older.
• Reliable transportation and a working phone.
• Stand for long periods and lift up to 40 pounds; occasional up to 25 pounds.

Responsibilities

• Greet customers and build rapport by learning names and favorites.
• Process transactions accurately through the POS and handle cash.
• Sell baked goods and assist with baking, food prep and catering.
• Open/close the cafe and support with general duties.
• Provide top quality espresso shots and service; communicate with team to improve quality.

Skills

Customer service

Communication skills

Teamwork

Education

One year retail experience

Tools

POS system

Job description

Summary

Pony Express/Heritage Express/Sweetwater Café opened for business in 1996 with the first location in Winnebago, Nebraska. We have since grown to include eight locations in both Iowa and Nebraska. Although the fuel and convenience store concept is the same throughout our locations, each branch offers slightly different amenities.

The Pony Express parent company, Ho-Chunk, Inc. is the award-winning economic development corporation owned by the Winnebago Tribe of Nebraska. Headquartered in Winnebago, Nebraska, Ho-Chunk, Inc. has grown from one employee to over 1,000 employees with operations in 16 states and eight foreign countries.

Summary

Responsible for honoring each and every customer by providing excellent customer service. Barista is responsible for educating customers about our premium organic coffees and teas. A true professional that fulfills any additional duties needed. Displays a positive attitude at all times to ensure return of our customers who are the reason for our business.

Essential Functions

• Greets all customers with a friendly smile.
• Initiates dialogue and develops rapport with customers by learning their names, favorite drinks and food items.
• Generates customer satisfaction; responds appropriately to customer concerns.
• Accurately processes transactions through the POS and counts back change to customers.
• Answers the café’s telephone in a friendly manner using a professional greeting.
• Sells and services baked goods and miscellaneous food items to customers.
• Assists in the opening and/or closing of the café.
• Assist with the baking, Food Prep and Catering
• Provides top quality espresso shots for hot and cold beverages.
• Communicates with coworkers and management to solve problems and improve quality and service
• Works with coworkers and management to effectively implement change.
• Contributes to a positive work environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Collaboration Skills.
• Customer/Client Focus.
• Flexability
• Stress Management/Composure.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel

No travel is expected for this position.

Experience

• Some experience in making espresso drinks helpful but will train the right person
• Ability to stand for long periods of time must be able to push and pull up to 40 pounds.
• Strong communication skills, both oral and written.
• Reliable transportation and a working phone
• Must be 18 years of age.
• Maintains a valid Driver’s License and be insurable under company insurance provider/program

Education

Preferred prior retail store experience of one (1) year

Additional Eligibility Qualifications

None required for this position.

Security Clearance

None required for this position

AAP/EEO Statement

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EOE/M/F/Veteran/Disabled/Sexual Orientation/Gender

Identity/Drug Free Employer

SBA 8(a), SDB Certified, HubZone, Buy Indian

Certified, Native American Tribally-owned.