Barista & Guest Experience Lead — Free Meals Included

Ocean-Casino-Resort; Atlantic City (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free meal on shift

Garage parking

Job summary

Ocean-Casino-Resort in Atlantic City is seeking a Barista to prepare and sell drinks by following recipes, while attracting new customers and boosting revenue.

You will welcome guests, explain the coffee menu, demonstrate equipment, maintain inventories, keep the bar clean, and work holidays and weekends in a fast-paced casino setting. Strong English communication and customer service are essential.

Qualifications

• High school diploma or equivalent GED preferred.
• At least 1+ year in the coffee service industry.
• Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
• Ability to effectively communicate in English

Responsibilities

• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, cafe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Customer service

Communication skills

English proficiency

Education

High school diploma or GED

Job description

Ocean-Casino-Resort in Atlantic City is seeking a Barista to prepare and sell drinks by following recipes, while attracting new customers and boosting revenue.

You will welcome guests, explain the coffee menu, demonstrate equipment, maintain inventories, keep the bar clean, and work holidays and weekends in a fast-paced casino setting. Strong English communication and customer service are essential.