Barista: Craft Coffee & Customer Experience Pro

Theoceanac; Atlantic City (NJ); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Training & Development

Free Meal while on shift

Free onsite garage parking

Pay Rate: $23.58/hour

Job summary

Theoceanac is seeking a Barista to prepare and sell drinks by following recipes, while attracting new customers and generating revenue in a casino environment. The role emphasizes serving high-quality beverages and educating customers on menu items.

Responsibilities include welcoming customers, explaining the coffee menu, upselling equipment, and maintaining store appearance. Requires strong English communication and prior coffee service experience.

Qualifications

• Customer service experience and strong interpersonal skills.
• Ability to communicate clearly with customers and team members.
• Willingness to learn menu items and explain them to customers.

Responsibilities

• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffee and equipment by explaining differences and demonstrating operation of machines.
• Prepares and serves coffee drinks according to prescribed recipes and techniques.
• Generates revenue by attracting new customers and expanding services.

Skills

Customer service

English communication

Sales and upselling

Education

High school diploma or GED

Job description

About the Role

The Barista is responsible for preparing and selling drinks by following recipes and preparation techniques, as well as generating revenue by attracting new customers.

Position Responsibilities

• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, cafe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 50 lbs

• High school diploma or equivalent GED preferred
• At least 1+ year in the coffee service industry
• Ability to communicate with customers and team members in a clear and concise manner
• Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
• Ability to effectively communicate in English

• Training & Development
• Free Meal while on shift
• Free onsite garage parking
• Pay Rate: $23.58/hour