Barista - Guest Experience & Craft Beverages

Crescent-Hotels-; Columbus (OH); On-site; USD 28,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts in Columbus, OH seeks a hospitality professional dedicated to delivering exceptional customer service and maintaining high standards across operations. The role emphasizes integrity, calm leadership during busy periods, and adherence to safety and SOPs to ensure a positive guest and partner experience.

The position supports a culture that values diversity, inclusion, and ongoing coaching to help teams excel in a dynamic hotel environment.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of our company.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Job description

Crescent Hotels & Resorts in Columbus, OH seeks a hospitality professional dedicated to delivering exceptional customer service and maintaining high standards across operations. The role emphasizes integrity, calm leadership during busy periods, and adherence to safety and SOPs to ensure a positive guest and partner experience.

The position supports a culture that values diversity, inclusion, and ongoing coaching to help teams excel in a dynamic hotel environment.