Barista - Full-Time PM

HEI Hotels & Resorts; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free lunch or dinner during shift

Free parking on-site

Provided uniforms

Discounted dry cleaning on-site

Marriott room discounts

Job summary

HEI Hotels & Resorts is seeking an enthusiastic hospitality associate for our Avalon outlet in Alpharetta, GA. You will provide superior guest service, greet guests, prepare orders, and ring checks accurately to ensure guest satisfaction.

The role requires friendly communication, cash handling, and the ability to operate a Point of Sale system, while maintaining a clean, welcoming space and resolving issues tactfully.

Qualifications

• Basic math skills for cash handling and pricing.
• Ability to operate a keyboard and POS procedures.
• Ability to resolve conflicts and provide solutions.
• Ability to stand or sit for extended periods in a confined space.
• Strong written and verbal communication skills.
• Ability to adapt communication style for different audiences.

Responsibilities

• Greet customers with a friendly, sincere welcome and listen to requests.
• Prepare orders accurately and efficiently.
• Ring guest checks correctly and process payments.
• Balance the cash drawer and adhere to accounting guidelines.
• Maintain high cleanliness and standards for all areas.
• Ensure attendance and reliable scheduling.
• Perform additional duties as assigned.

Skills

Cash handling

POS operations

Conflict resolution

Communication skills

Multi-tasking

Customer service

Flexibility

Tools

Point of Sale system

Job description

About Us

Inspired by the mythical land of Avalon, where the experience of the "Good Life" is ever-present, The Hotel at Avalon arrives - a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. "Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste".

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities

• *Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests.
• *Prepare customers' orders as requested accurately and efficiently.
• *Ring guest check correctly. Close the check to the proper method of payment, (i.e., Starbucks app, credit card or house charge).
• *Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.
• *Maintain the highest level of standards for all product preparation.
• *Clean or sanitize work areas, utensils, equipment, service stations or seating areas.
• *Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
• *Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.
• *Comply with attendance rules and be available to work on a regular basis.
• *Perform any other job-related duties as assigned.

Qualifications and Skills

Knowledge, Skills and Abilities

• *Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.
• *Ability to operate a keyboard and Point of Sale procedures.
• *Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.
• *Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
• *Effective verbal and written communication skills.
• *Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.