Barista - Fast-Paced Coffee & Customer Experience Pro

Kroger Family of Companies; Vernon Hills (IL); On-site; USD 22,000 - 23,000; Part time

Job summary

Kroger Family of Companies is hiring a barista in Vernon Hills, IL to provide prompt, quality coffee selection, preparation, and service while upholding company values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include greeting customers, taking orders, maintaining a clean service area, and following store policies. Must obtain barista certification with a score of 90+ and be able to work weekends and overtime as needed.

Qualifications

• HS diploma or GED plus six months of customer service experience.
• Barista certification with score 90+.
• Ability to work weekends and overtime as needed.
• Ability to stay accurate and organized.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Promote and follow company initiatives
• Greet customers, answer questions, and suggest product to enhance service and meet sales goals
• Maintain cleanliness of customer service area and equipment
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
• Follow store policies and procedures
• Perform cleaning tasks in accordance with the duty rosters and cleaning standards
• Follow standards for merchandising, stocking, rotating, and storing all products
• Follow cash handling and register policies
• Follow inventory stocking and recording guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service experience

Barista skills

Fast-paced environment

Weekend availability

Attention to detail

Education

High school diploma or GED

Job description

Kroger Family of Companies is hiring a barista in Vernon Hills, IL to provide prompt, quality coffee selection, preparation, and service while upholding company values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include greeting customers, taking orders, maintaining a clean service area, and following store policies. Must obtain barista certification with a score of 90+ and be able to work weekends and overtime as needed.