Barista Pro: Fast-Paced Coffee & Guest Experience

Kroger; Harwood Heights (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Harwood Heights, IL is seeking a store associate with barista responsibilities to provide exceptional customer service, prepare beverages, and uphold store policies on-site. The role emphasizes teamwork, accuracy in cash handling, and maintaining a clean service area.

Applicants should have a high school diploma or GED and pass barista training with 90% or higher. Weekend availability and flexibility across shifts are required for this on-site position at 7401 W Lawrence Ave, Harwood

Qualifications

• High school diploma or GED plus six months of experience in customer service; or combination of relevant education and experience.
• Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Promote and follow company initiatives
• Greet customers, answer questions, and suggest product to enhance service and meet sales goals
• Maintain cleanliness of customer service area and equipment
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
• Follow store policies and procedures
• Perform cleaning tasks in accordance with the duty rosters and cleaning standards
• Follow standards for merchandising, stocking, rotating, and storing all products
• Follow cash handling and register policies
• Follow inventory stocking and recording guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Barista certification

Fast-paced environment

Weekend shifts

Cash handling

Education

High school diploma or GED

Tools

POS systems

Job description

Kroger in Harwood Heights, IL is seeking a store associate with barista responsibilities to provide exceptional customer service, prepare beverages, and uphold store policies on-site. The role emphasizes teamwork, accuracy in cash handling, and maintaining a clean service area.

Applicants should have a high school diploma or GED and pass barista training with 90% or higher. Weekend availability and flexibility across shifts are required for this on-site position at 7401 W Lawrence Ave, Harwood