Lead Barista & Coffee Experience Leader

Kroger; Phoenix (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger is seeking a skilled coffee department teammate with barista certification to provide exceptional customer service and support in a fast-paced store environment.

Responsibilities include supervising team members, merchandising, inventory control, and preparing espresso beverages with attention to quality and safety. Weekend availability and professional appearance are required.

Qualifications

• Willingness to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Able to calmly, courteously, and tactfully handle stressful situations.
• Must be a trained and certified barista.

Responsibilities

• Increase sales through effective marketing and merchandising of products in the Department.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.
• Monitor code dates and product rotation, removes out of code product.
• Holds personnel in department accountable for their job assignments and responsibilities.
• Writes department schedules, coordinating requests and bids and business needs.
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales.
• Maintain customer service area and equipment in a clean and appealing manner.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
• Present oneself professionally and demonstrate clear communication with all customer and partner interactions.

Job description

Kroger is seeking a skilled coffee department teammate with barista certification to provide exceptional customer service and support in a fast-paced store environment.

Responsibilities include supervising team members, merchandising, inventory control, and preparing espresso beverages with attention to quality and safety. Weekend availability and professional appearance are required.