Barista Excellence: Craft Coffee & Service

Prasino - Rosemont; Rosemont (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

Wet Willie's in Rosemont, Illinois, is looking for a customer service associate to greet customers and process food orders. Responsibilities include preparing drinks, operating the cash register, and educating customers on coffee products. Candidates should have some experience in cash handling and customer service, with strong communication skills. The role requires the ability to work a flexible schedule and involves standing and lifting during shifts. Join our team to deliver excellent service in a busy environment.

Qualifications

• Some cash handling and customer service experience strongly preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
• Requires the ability to stand, bend, and lift (up to 25 lbs.) in order to perform normal job functions.
• Requires the ability to speak, read, and comprehend instructions, short correspondence and policy documents.

Responsibilities

• Greets customers and takes food orders while providing product information.
• Prepares all drink orders to company standards.
• Operates a cash register and receives payment from customers.
• Educates customers about coffee beans and brewing methods.
• Cleans and stocks customer area.
• Follows safety and security operational policies.

Skills

Cash handling

Customer service

Teamwork

Communication

Flexible schedule

Job description

• Greets customers and takes food order; provides information about products and looks for opportunity to "up-sell" products
• Prepares all drink orders to company standards
• Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all customer service and cash handling policies and procedures
• Educates and informs customers about the differences among coffee beans, coffee preparation and home brewing methods
• Cleans and stocks customer area
• Follows company operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

Requirements

• Some cash handling and customer service experience strongly preferred
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to stand, bend, and lift (up to 25 lbs.) in order to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers in English
• Must be able to work a flexible schedule, including nights, weekends, and holidays
• Requires the ability to learn and maintain knowledge of companys products and procedures