Barista - Encore Resort

NDM Hospitality Services; Kissimmee (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision

Free Life Insurance

401k Plan

Hotel room discount

F&B discount

Development opportunities

Employee appreciation events

Recognition and rewards program

Job summary

NDM Hospitality Services at Encore Resort at Reunion near Orlando is seeking a Barista/Food Runner for fast-paced service. You will craft espresso drinks, take orders, process payments, and help guests with menu recommendations.

The role combines coffee expertise with frontline hospitality to deliver an exceptional guest experience. Candidates with barista or customer service background, strong communication, and the ability to work weekends/holidays are encouraged to apply.

Qualifications

• Previous barista or customer service experience preferred.
• Knowledge of coffee brewing methods and espresso equipment.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and multitask.
• Attention to detail with consistent drink preparation.

Responsibilities

• Prepare and serve coffee beverages including espresso-based drinks.
• Ensure proper grinding, tamping, and extraction for quality taste.
• Provide friendly service, take orders, and process payments accurately.
• Engage customers and offer menu recommendations.
• Maintain a clean and organized work area and station.
• Restock beans, syrups, milk and supplies to avoid shortages.
• Follow health and safety guidelines for sanitation.
• Collaborate with team for smooth operations during peaks.
• Stay updated on coffee trends and brewing techniques.
• Handle inquiries and resolve customer issues professionally.

Skills

Barista skills

Customer service

Cash handling

Food safety

Multitasking

Tools

Espresso machine

Grinders

Job description

Are you readyfor an amazing, thrilling, fast paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have open opportunities to provide you with an amazing future as a part of our team.

Our benefits:

• Health, Dental, Vision, Free Life Insurance, Employee Assistance Program, 401k Plan Available, Discounted Hotel rooms Discount in F&B outlets, Development opportunities, Employee appreciation events, Recognition and Rewards Program, And Many more!

Encore Resort at Reunion is the first of its kind in curated resort residences. A private resort community near Disney in Orlando, Encore elevates the vacation rental experience by bridging the gap between hotel and peer-to-peer lodging.

Responsibilities:

• 1. Prepare and serve a wide range of coffee beverages, including espresso, cappuccinos, lattes, and other specialty drinks, following established recipes and quality standards.
• 2. Ensure the proper grinding, tamping, and extraction of coffee to consistently deliver excellent taste and quality.
• 3. Provide exceptional customer service by greeting customers, taking orders, and accurately processing payments.
• 4. Engage with customers in a friendly and professional manner, answering questions about our menu offerings and making recommendations based on their preferences.
• 5. Maintain a clean and organized work area, including the coffee preparation station, equipment, and dining area.
• 6. Monitor and restock inventory of coffee beans, syrups, milk, and other supplies to ensure uninterrupted service.
• 7. Follow health and safety guidelines, including proper food handling and sanitation practices, to maintain a safe and hygienic environment.
• 8. Collaborate with team members to ensure smooth operations and efficient service during peak hours.
• 9. Stay updated on industry trends, new coffee blends, and brewing techniques to enhance your knowledge and provide an exceptional coffee experience to customers.
• 10. Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.

Requirements:

• 1. Previous experience as a barista or in a similar customer service role is preferred.
• 2. Knowledge of different coffee brewing methods and techniques.
• 3. Familiarity with espresso machines, grinders, and other coffee equipment.
• 4. Excellent customer service and communication skills.
• 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• 6. Strong attention to detail and ability to maintain consistency in drink preparation.
• 7. Flexibility to work various shifts, including weekends and holidays.
• 8. Basic math skills for cash handling and order processing.
• 9. Ability to stand for extended periods and lift heavy objects (e.g., bags of coffee beans).

Join our team as a Barista/Food Runner and be part of a dynamic and passionate group dedicated to delivering exceptional coffee and customer service.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Great Perks and Benefits - Work with a "Win from within company"