Barista: Customer Experience & Coffee Craft

Kroger Family of Companies; Scottsdale (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger Family of Companies in Scottsdale is seeking a friendly, customer-focused team member for our coffee shop. You will greet customers, answer questions, prepare beverages to standard recipes, stock supplies, and maintain a clean, safe environment while delivering quick, accurate service.

Strong communication, teamwork, and reliability are required. No experience? We provide training. This role emphasizes respect, honesty, and integrity in daily interactions with customers and colleagues.

Qualifications

• Excellent customer service skills.
• Any previous comparable experience.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and respond to questions.
• Collaborate with associates and promote teamwork to help achieve store goals
• Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices
• Offer product samples to help customers discover new items or products; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
• Recommend coffee shop items to customers to ensure they get the products they want
• Use all equipment in coffee shop according to company guidelines; prepare, label and inventory ingredients
• Check product quality to ensure freshness; review sell-by dates and take action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with ads and safety procedures; adhere to food safety regulations
• Practice preventive maintenance by inspecting equipment and reporting repairs
• Notify management of accidents; report safety risks or illegal activity to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary
• Provide support through interaction with minors, individuals with special needs, and/or older adults

Skills

Excellent customer service skills

Job description

Kroger Family of Companies in Scottsdale is seeking a friendly, customer-focused team member for our coffee shop. You will greet customers, answer questions, prepare beverages to standard recipes, stock supplies, and maintain a clean, safe environment while delivering quick, accurate service.

Strong communication, teamwork, and reliability are required. No experience? We provide training. This role emphasizes respect, honesty, and integrity in daily interactions with customers and colleagues.