Barista: Craft Coffee & Welcoming Service

The Kroger Co.; Bennett (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

The Kroger Co. in Bennett, CO is seeking a Coffee Shop Associate to provide exceptional customer service in a safe, welcoming environment.

You will respond to questions, maintain product knowledge, and support team goals while preparing beverages and handling transactions. Responsibilities include using coffee shop equipment, offering samples, ensuring product freshness, labeling and stocking merchandise, and adhering to safety and food-handling procedures.

Qualifications

• Excellent customer service skills are required.
• Experience in retail or food service is preferred.

Responsibilities

• Create an environment where customers feel welcome, important and appreciated by answering questions about products in the department and store.
• Gain and maintain knowledge of products; respond to questions and make suggestions.
• Collaborate with associates and promote teamwork to achieve store goals.
• Prepare beverage selections to recipe and standards and to customer requests using proper equipment; tender transactions using best practices.
• Offer product samples to help customers discover items and inform them of coffee shop specials.
• Provide customers with fresh products and correct portion sizes per order to prevent shrink.
• Recommend coffee shop items to ensure customers get what they want and need.
• Use all coffee shop equipment (refrigerators, freezers, slicers, ovens) per guidelines; label and inventory ingredients.
• Check product quality for freshness; review sell-by dates and act accordingly.
• Properly use kitchen equipment including espresso machines, blenders, scales and steamers.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs and follow safety procedures; report unsafe conditions to management.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of accidents; report safety risks or illegal activity to store management.
• Able to work cooperatively in a fast-paced and sometimes stressful environment.
• Able to manage conflict in a constructive, non-confrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Excellent customer service

Job description

The Kroger Co. in Bennett, CO is seeking a Coffee Shop Associate to provide exceptional customer service in a safe, welcoming environment.

You will respond to questions, maintain product knowledge, and support team goals while preparing beverages and handling transactions. Responsibilities include using coffee shop equipment, offering samples, ensuring product freshness, labeling and stocking merchandise, and adhering to safety and food-handling procedures.