Barista: Craft Coffee & Customer Experience Pro

Macy's; Boston (MA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is looking for a Barista to join our Starbucks team, delivering caring hospitality and exceptional customer service through knowledge of beverages and food offerings. The role includes opening/closing duties, maintaining cleanliness, and following health and safety standards.

Full-time position typically requires 30+ hours per week with weekend shifts; benefits include health coverage, 401(k) match, paid time off, and holiday time.

Qualifications

• 1–2 years related experience preferred.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedural manuals.

Responsibilities

• Demonstrate current and working knowledge of drip coffee, cold beverage, espresso bar, and pastry stations
• Follows company standards and maintains work area and equipment in accordance with Health Department standards
• Follows Starbucks Simple Service Steps and Magic Selling skills providing an exceptional customer experience
• Educate, sample, and serve customers craveable food and beverage products
• Follows station specific duties and responsibilities
• Opens and/or closes area following appropriate checklist, verifies completion with Manager on Duty prior to leaving the area
• Maintains PAR stock levels and standards in product presentations
• Produce and present freshly prepared products following Starbucks recipes while meeting speed of service standards
• Follows Starbucks merchandising and signing standards
• Maintain personal hygiene and professional dress code to comply with company, Starbucks, and Health Department standards
• Perform other duties as needed
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Drip coffee knowledge

Espresso bar knowledge

Pastry station knowledge

Job description

Macy's is looking for a Barista to join our Starbucks team, delivering caring hospitality and exceptional customer service through knowledge of beverages and food offerings. The role includes opening/closing duties, maintaining cleanliness, and following health and safety standards.

Full-time position typically requires 30+ hours per week with weekend shifts; benefits include health coverage, 401(k) match, paid time off, and holiday time.