Barista: Craft Coffee & Customer Experience

Kroger; Gilbert (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Kroger in Gilbert, AZ is seeking a Coffee Shop Associate to deliver exceptional customer service in a safe, clean store environment. You will help customers with product questions, suggest items, and prepare beverages while adhering to company policies and pricing guidelines.

The role emphasizes teamwork, accurate handling of samples and sales, and maintaining equipment and inventory. Candidates should be flexible, reliable, and committed to safety and community values.

Qualifications

• Excellent customer service skills.
• Any previous comparable experience.

Responsibilities

• Create an environment that makes customers feel welcome and appreciated by answering questions about products in the department and store.
• Know products in the department and respond to questions with product suggestions.
• Collaborate with associates to promote teamwork and achieve store goals.
• Prepare beverage selections to recipe and standards and process transactions accordingly.
• Offer product samples and inform customers of coffee shop specials.
• Provide customers with fresh products and correct portions to prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Use coffee shop equipment properly and label and inventory ingredients.
• Check product quality and review sell-by dates to take action.
• Maintain proper use of equipment like espresso machines and steamers.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.
• Follow safety procedures and report hazards to store management.
• Inspect equipment and report needed repairs.
• Notify management of accidents or safety risks.
• Work cooperatively in high-paced environments and manage conflict calmly.
• Respect customer and business information with integrity.
• Follow directions and seek assistance when needed to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.

Skills

Excellent customer service

Job description

Kroger in Gilbert, AZ is seeking a Coffee Shop Associate to deliver exceptional customer service in a safe, clean store environment. You will help customers with product questions, suggest items, and prepare beverages while adhering to company policies and pricing guidelines.

The role emphasizes teamwork, accurate handling of samples and sales, and maintaining equipment and inventory. Candidates should be flexible, reliable, and committed to safety and community values.