Essential Duties & Responsibilities
Responsibilities and essential job functions include, but are not limited to:
Customer Experience & Hospitality
- Greet and engage guests warmly, creating a welcoming and inclusive environment
- Deliver attentive, friendly, and solution-oriented customer service
- Represent Kuppa Joy’s values through professionalism, teamwork, and attitude
- Resolve guest concerns respectfully and elevate when appropriate
Coffee & Beverage Excellence
- Prepare coffee, espresso, and specialty beverages according to company recipes and quality standards
- Maintain accuracy and consistency in drink preparation
- Demonstrate willingness to learn about coffee, brewing methods, and product knowledge
Operations & Teamwork
- Operate POS/register systems accurately and responsibly
- Follow all cash handling and register procedures
- Support team members during peak periods to ensure smooth café operations
- Maintain cleanliness and organization of workstations, café areas, and equipment
Compliance & Standards
- Follow all health, safety, and sanitation guidelines
- Adhere to company policies outlined in the Employee Handbook
- Complete required trainings and certifications in a timely manner
Physical & Scheduling Requirements (Essential Functions)
- Stand for extended periods of time
- Perform repetitive tasks
- Lift and carry items weighing up to 40 pounds
- Work in a fast-paced café environment
Qualifications & Attributes
We are looking for candidates who demonstrate:
- Strong customer service and communication skills
- A positive, approachable, and professional demeanor
- Reliability, punctuality, and attention to detail
- Coachability and openness to feedback
- Ability to adapt in a fast-paced, team-oriented environment
- Organizational skills and a logical approach to problem solving
- A genuine desire to grow and improve
Availability
- Minimum availability of 25 hours per week
- Availability on Saturdays, weekends, and holidays as required
Requirements
- California Food Handler Certification (must obtain upon hire)
- Completion of pre-employment assessments (sent via email)
- Participation in a video interview as part of the hiring process
Compensation & Benefits
- $16.90 – $21.00/hour plus tips
- Closed on Sundays
- Complimentary shift drink
- 15% employee discount
- Medical benefits (full-time employees only)
- 401(k) with employer match (up to 4%)
Equal Employment Opportunity & At-Will Employment
Kuppa Joy Coffee House is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other status protected by applicable law.
Employment with Kuppa Joy Coffee House is at will, meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice, in accordance with applicable law.