Barista & Café Service Specialist

D&W Fresh Market; Grand Rapids (MI); On-site; USD 1,515,000 - 2,066,000; Full time

Job summary

SpartanNash in Grand Rapids, MI is seeking a friendly Coffee Shop Associate to prepare beverages and food items, operate the cash register, and deliver courteous service in a fast-paced retail setting.

You will stock items, rotate coffee merchandise, follow safety, sanitation and PPE guidelines, assist customers with loyalty programs, and support other departments as needed while maintaining a clean, organized work area.

Qualifications

• High school diploma or GED preferred.
• One year of retail or related experience preferred.
• Good verbal communication skills; ability to interact politely and effectively with customers.
• Good customer service and organizational skills; detail-oriented.
• Basic reading, writing and arithmetic skills are required.

Responsibilities

• Prepare coffee shop beverages; brew, mix and/or blend beverages according to set standards.
• Prepare food items according to procedures.
• Ensure food and beverages are handled in a safe manner and according to established guidelines, and work is completed in a clean work environment.
• Operate cash register to itemize customer purchases and process payments including cash, checks, credit cards, gift certificates, coupons, etc.
• Stock items and rotate Coffee items and merchandise displays.
• Maintain understanding of current store programs and product locations.
• Understand use of check-stand equipment (i.e., register) and coffee shop equipment and its efficient operation.
• Notify the department lead or manager if products and supplies need to be ordered.
• Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), etc.
• Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards.
• Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need

Skills

Customer service

Cash handling

Verbal communication

Attention to detail

Education

High school diploma or GED

Job description

SpartanNash in Grand Rapids, MI is seeking a friendly Coffee Shop Associate to prepare beverages and food items, operate the cash register, and deliver courteous service in a fast-paced retail setting.

You will stock items, rotate coffee merchandise, follow safety, sanitation and PPE guidelines, assist customers with loyalty programs, and support other departments as needed while maintaining a clean, organized work area.