Barista

32nd and Sixth | Pret A Manger; New York (NY); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Mystery Shopper bonus

Paid Time Off

Health, Dental and Vision Benefits

Job summary

32nd and Sixth | Pret A Manger in New York is hiring a Barista who is passionate about crafting exceptional coffee drinks. In this role, you'll coach team members and deliver excellent customer service while maintaining the high standards of Pret.

Your responsibilities include training staff, engaging with guests, and ensuring drink quality. Perks include a mystery shopper bonus and health benefits for full-time employees.

Qualifications

• 1 year of barista experience required.
• Ability to lift and carry up to 50 pounds.
• NYC Food Handlers Card preferred.

Responsibilities

• Coach and train team members on Barista Prepared Drinks.
• Engage positively with guests while maintaining service standards.
• Ensure Barista Prepared Drinks quality is up to Pret standards.

Skills

Barista experience

Proficiency in espresso-based drinks

Excellent communication skills

Reliability and punctuality

Job description

Job Title: Barista

Pay: $18.50 per hour + Mystery Shopper Bonus + Tips

About the Role

Pret A Manger is looking for a passionate and skilled Barista to join our team. You'll be the heart of our coffee experience, crafting consistently excellent drinks, creating genuine moments of connection with guests, and bringing the energy and warmth that defines Pret Buzz. This is more than a barista role: you'll be a coach and standard‑setter for your team, helping train and develop fellow team members on Pret's Barista Prepared Drinks program.

Key Responsibilities: Right Pret People: Barista Prepared Drinks Training

• Coach and train Team Member Star and Baristas-in-training on Barista Prepared Drinks and standards.
• Deliver drinks within the 60‑second service standard, communicating proactively when delays occur.
• Liaise with management to ensure that all Barista Prepared Drinks training is planned and carried out as appropriate.
• Carry out coffee team briefs and attend any relevant meetings and courses relating to Barista Prepared Drinks when appropriate.
• Ensure all hot drinks training material is available and up to date.
• Follow Pret’s dress code and be immaculately presented, wearing the correct uniform at all times.

Key Responsibilities: Amazing Service: Creating Pret Buzz

• Positively engage with guests and the team with eye contact and a smile.
• Serve Barista Prepared Drinks to the 60‑second standard, communicating to customers and the team when this is not possible.
• Wow customers with latte art.

Key Responsibilities: Delicious Food & Drink: Excellent Barista Prepared Drinks Quality & Knowledge

• Make all Barista Prepared Drinks to Pret standards.
• Role model coffee knowledge and maintain an understanding of Pret’s Barista Prepared Drinks and standards.

Key Responsibilities: Well Loved Shop: Barista Prepared Drinks Counter Operation, Cleanliness & Maintenance

• Maintain the Barista Prepared Drinks equipment, Barista box and complete daily & weekly checks to Pret standards.
• View the Barista Prepared Drinks counter through a customer’s eyes and clean as you go.
• Carry out log checks, thermometer calibration and drip tests in line with Pret standards.
• Manage the waste levels of Barista Prepared Drinks ingredients.
• Action any issues relating to stock variances and waste for Barista Prepared Drinks as required by your Manager.
• Support keeping shelves restocked and looking picture‑perfect throughout the day.

Key Responsibilities: Growing Sales: Maximizing Barista Prepared Drinks sales

• Have a weekly sales target and share this with the team.
• Know your shop’s Barista Prepared Drinks sales versus total sales and the mix.
• Recognize regular customers with appropriate volume of drinks via Joy of Pret.

Required Experience

• Barista: 1 year (Required).
• Proficiency in espresso-based drinks.
• Team‑oriented approach, respecting and supporting the restaurant’s success.
• Excellent communication skills.
• Desire to create exceptional employee & guest experiences.
• Reliability and punctuality.
• NYC Food Handlers Card (Preferred).
• Ability to stand and walk for extended periods; lift, carry, push, pull or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations.
• Ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours; these may be performed with or without reasonable accommodations.

Benefits

• Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour).
• Tips when Good Service is Provided.
• Paid Time Off.
• Free breakfast and lunch when working – including generous discounts when you’re not.
• Health, Dental and Vision Benefits (Available for Full‑Time Employees).
• 401K retirement plan (Available for Full‑Time Employees).Child Bonding Leave.
• The Pret Academy, supporting training and development for our wonderful people.
• A friendly, fun, and fast‑paced environment with passionate teams to work with.
• Transit program, FSA and HSAs available.
• Pet Insurance.

We use eVerify to confirm U.S. Employment eligibility.