Barista

Garden of the Gods Collection; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Barista to join their team at the Beach & Cable Barista. This role is essential for creating a welcoming atmosphere for guests and members by delivering prompt and courteous service. You will be responsible for taking orders, preparing quality beverages, and ensuring a clean environment. If you are passionate about customer service and eager to learn, this opportunity is perfect for you. Join a dynamic team that values integrity, wellness, and exceptional service standards, and help create memorable experiences for every guest.

Qualifications

• Good food and service knowledge; ability to learn quickly.

Responsibilities

• Provide prompt service and quality beverages to guests.
• Maintain a clean and organized workspace.
• Communicate effectively with team members and kitchen.

Skills

Customer Service

Food Knowledge

Quick Learning

Education

High School Diploma or Equivalent

Job description

Position Purpose & Summary

The position contributes to our success by providing prompt, courteous service for our members and guests at our in-house Beach & Cable Barista. Creates a welcoming experience by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.

Essential Functions:

• Interacts with members and guests to take beverage and food orders.
• Ensures prompt and consistent delivery of quality beverages and food products for all members and guests by adhering to all recipe and presentation standards.
• Anticipates member and/or guest needs by constantly evaluating the environment and noting cues; discovers and responds to member and/or guest needs.
• Maintains a calm demeanor during periods of high volume or unusual events to keep outlet operating to standards and to set a positive example for the team.
• Communicates with kitchen for food ordering.
• Handles all checks and cash according to established procedures.
• Communicates information to manager/supervisor so that the team can respond as necessary to create the appropriate environment during each shift.
• Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to a positive team environment by recognizing changes in employee morale and/or performance and communicating them to the outlet manager/supervisor.
• Maintains a clean and organized workspace so that staff can locate resources and products, as needed.
• Is familiar with all property amenities and other restaurants.
• Acts with integrity, honesty, and knowledge that promote the property's culture, mission, and values.
• Maintains regular and consistent attendance and punctuality.
• Delivers 'I Am Proud' service standards and department-specific signature touch points.
• Establishes cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greets every guest, member, and team member with 'I Am Proud' standards and sets a positive tone for every interaction.
• Provides extraordinary service that is 'Enriching by Nature.'
• Embraces, embodies, demonstrates, and encourages wellness and the STRATA virtues through interactions, performance, and commitments.
• Upholds the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Is empowered to make things go right if they go wrong.
• Gives the guest/member a fond farewell.
• Addresses feedback by utilizing the LEARN Model.
• Demonstrates a professional appearance and is attentive to what matters most.
• Complies with company policies and procedures.
• Observes and adheres to safety guidelines.

Marginal Functions:

• Performs other duties as assigned.
• Interfaces positively with other departments, offering assistance when needed.
• Displays care in the use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills: Good food and service knowledge; ability to learn quickly.
2. Formal Education and Job-Related Experience: High School diploma or equivalent.
3. License, Registration, and/or Certification Required: None

External and Internal Personal Contact:

1. Communications:

• Daily: Ability to understand and carry out oral and written instructions and request clarification when needed.
• Weekly: Report to supervisor on a weekly basis and discuss ways to improve the department, what works, what doesn't?
• Occasionally: Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

YESNO

Valid Driver's License	X
CPR Certification	X
Food Protection Manager Certification	X
Food Handler Certification	X
Alcohol Server/Seller Certification	X

Position Analysis/Specifications:

N/A (Not Applicable)	OCCASIONAL	FREQUENTLY
Sitting	X
Standing	X
Walking	X
Bending Over	X
Crawling	X
Reaching	X
Crouching	X
Kneeling	X
Balancing	X
Pushing / Pulling	X
Lifting / Carrying: 10 lbs. or less	X
11 to 25 lbs.	X
26 to 50 lbs.	X
51 to 70 lbs.	X
Manual Dexterity	X
Fine Motor Skills	X
Gross Motor Skills	X
Eye / Hand Coordination	X
Near Vision	X
Far Vision	X
Color Recognition	X
Hearing	X

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES	NO
Working Outside	X
Working Inside	X
Working Alone	X
Working Closely with Others	X
Excessive Cold / Heat	X
Excessive Humidity / Dampness	X
Noise / Vibrations	X
Working Above Ground	X
Working Below Ground	X
Working with Chemicals / Detergents / Cleaners	X
Working Around Fumes / Smoke / Gas	X
Walking on Uneven Surfaces	X
Operating Motorized Equipment or Vehicles	X
Working Around/Near Machinery/Motorized Equipment	X
Climbing on Scaffolds or Ladders	X
Continuous use with a Computer and Keyboard	X