Barista

Vicious Biscuit Franchising, LLC.; Charlotte (NC); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discount

Flexible scheduling

Paid training

Job summary

Vicious Biscuit Franchising, LLC. is seeking a barista/server to deliver friendly, high-quality service in a fast-casual setting. You will greet guests, prepare beverages, and provide attentive, personalized service to create a memorable dining experience.

A strong emphasis on hospitality and teamwork underpins daily operations. The role requires 21+ years old for alcohol service, weekend availability, and food safety certifications within 30 days.

Qualifications

• Must be at least 21 years of age due to alcohol service.
• Food safety and alcohol service certifications are required within 30 days of employment.
• Must be eligible to work in the United States.
• Available to work weekends.
• Experience in a customer-facing service role and working as part of a team to support guests and coworkers is a plus.

Responsibilities

• Prepare all beverages accurately and consistently.
• Greet and welcome guests with a friendly and positive attitude.
• Provide attentive and personalized service to ensure a memorable dining experience.
• Address customer inquiries, concerns, and special requests with professionalism and courtesy.
• Demonstrates full knowledge of bar menu and passes Barista test.
• Maintain garnish prep and freshness.
• Check orders for accuracy before serving them to guests.
• Maintain clean and organized barista areas.
• Clear and reset tables efficiently to accommodate new guests.
• Maintain cleanliness and food safety standards.
• Familiarize yourself with the menu to make recommendations and upsell featured items.
• Inform guests about promotions, special events, etc.
• Embrace a positive and inclusive role within the Vicious Biscuit culture, actively engaging in teamwork, expressing enthusiasm for personal growth and development, and steadfastly upholding a commitment to excellence.
• Support Front of House operations as needed.

Skills

Customer service

Teamwork

Upselling

Job description

Overview

Established in 2018, Vicious Biscuit has emerged as a trailblazer in the fast-casual breakfast segment. With a dedicated following attracted to both our indulgent biscuit menu and unparalleled hospitality, we’ve redefined the biscuit landscape by blending the convenience of fast-casual dining with elevated hospitality standards of traditional full-service establishments. Our award-winning biscuits consistently earn prestigious accolades, recognized as the "Best Biscuits" wherever we go. We’ve even graced the screens of The Cooking Channel's "Food Paradise."

Operating seven days a week with a single-shift schedule, we continuously push boundaries, shaping a breakfast experience that exceeds expectations. Most importantly, we prioritize a balanced quality of life for our team members, making Vicious Biscuit not just a destination for exceptional comfort cuisine but also a place where our team thrives.

As a member of our team, you'll find that we value hospitality, servant leadership, growth, and accountability above all.

Values

• We are a community where families and friends gather. We find meaning in serving others with warmth, kindness, generosity, and genuine care. We stay vigilant for opportunities to show bold, authentic hospitality to our guests and to one another.
• We believe that true leadership is about serving others selflessly, putting their needs and growth ahead of our own. We care deeply about the people we serve and those we serve alongside.
• We embrace the belief that progress is essential in our personal and professional lives. We develop leaders with growth mindsets. We have an unwavering commitment to continuous improvement, striving to be better today than yesterday.
• We are attentive, perceptive, and agile. We hold results and relationships in equal value and strive to steward all resources with care and discipline. We empower leaders who take ownership of their restaurant and their decisions and strive to reach our potential in all areas.

If these values resonate and align with your approach to life and work, you may be a great fit for Vicious Biscuit.

Responsibilities

• Prepare all beverages accurately and consistently
• Greet and welcome guests with a friendly and positive attitude.
• Provide attentive and personalized service to ensure a memorable dining experience.
• Address customer inquiries, concerns, and special requests with professionalism and courtesy.
• Demonstrates full knowledge of bar menu and passes Barista test.
• Maintain garnish prep and freshness
• Check orders for accuracy before serving them to guests.
• Maintain clean and organized barista areas.
• Clear and reset tables efficiently to accommodate new guests.
• Maintain cleanliness and food safety standards.
• Familiarize yourself with the menu to make recommendations and upsell featured items.
• Inform guests about promotions, special events, etc.
• Embrace a positive and inclusive role within the Vicious Biscuit culture, actively engaging in teamwork, expressing enthusiasm for personal growth and development, and steadfastly upholding a commitment to excellence.
• Support Front of House operations as needed.

Qualifications

• Must be at least 21 years of age, as this role will pour and serve alcohol.
• Food safety and alcohol service certifications are required within 30 days of employment.
• Must be eligible to work in the United States.
• Available to work weekends.
• Experience in a customer-facing service role and working as part of a team to support guests and coworkers is a plus.

Benefits

• Competitive hourly rate of 14-16 USD/hour
• NO NIGHTS EVER
• Health, dental, and vision insurance offerings
• Employee discount
• Flexible scheduling
• Paid training
• Opportunities for growth and travel as we expand
• A fun, supportive work environment in an innovative, fast-growing company