Banquet Waitstaff

Townsend Management Company, LLC; Birmingham (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Success Coach every Thursday

Restaurant bill discount for up to six

401(k)

Discounted bus passes

Free meals during shift

PTO program

Job summary

Townsend Hotel is seeking a Banquet Houseperson to support event setups and guest experiences in a fast-paced luxury setting. You will prepare and refresh banquet items, stock rooms, and ensure all equipment is clean and correctly returned.

The role requires strong English communication, a high school diploma, and at least one year of banquet houseperson experience. You will collaborate with a two-person team, follow the Banquet Event Order, and maintain a welcoming, professional presence for

Qualifications

• High school graduate or equivalent.
• Ability to communicate with guests in English.
• Minimum 1 year of Banquet Houseperson experience preferred.

Responsibilities

• Prepare waters, butters, creamers; set up and stock meeting rooms.
• Refresh meeting rooms during meals and coffee breaks.
• Clean and return equipment to proper locations.
• Follow Banquet Event Order instructions.
• Multitask in a fast-paced environment.
• Represent the venue and Townsend Hotel professionally to guests.
• Keep managers informed of staff, facility, or guest concerns.
• Assist with setup and breakdown, including cleaning.
• Maintain clean and stocked work areas.
• Engage guests with a warm, welcoming demeanor.
• Follow directions from supervisors.
• Communicate effectively with guests, colleagues, and management.
• Work in teams of two or more.
• Attend training sessions and meetings as scheduled.
• Clock in and be ready for scheduled shifts.
• Notify management if unable to work a shift.
• Provide availability two weeks in advance.
• Confirm weekly schedule.
• Shifts may be transferred with manager approval.
• Promote positive morale and discourage gossip.
• Check with management before breaks or end of shift.
• On service floor: no gum, eating/drinking, no leaning, no phones/headphones.
• Perform any additional tasks assigned.

Skills

Guest service

English proficiency

Teamwork

Education

High school diploma or equivalent

Job description

RESPONSIBILITIES

• Preparing waters, butters, creamers, including the setup, stock, and maintaining of meeting rooms.


• Refresh meeting rooms during meals and coffee breaks.


• Clean and return equipment to proper location.


• Must be able to follow instructions on the Banquet Event Order.


• Must be able to perform multiple tasks simultaneously in a fast-paced environment.


• Must be able to professionally represent the venue and the company to all our guests and achieve 100% guest satisfaction.


• Keep captains and managers updated to any staff, facility or guest concerns.


• Must be able to clean, as it is required, during setup and breakdown of each event.


• Must be able to clean and stock appropriate work areas.


• Must be able to relate to and approach guests in a warm, welcoming demeanor.


• Must be able to follow written and/or spoken direction from supervisors for assignments.


• Must be able to communicate effectively with guests, fellow employees and management.


• Must be able to work in a team of two or more, with team spirit.


• Must be able to attend training sessions and meetings, as scheduled by management.


• Must clock in and be ready to work at scheduled time.


• Must communicate with management if unable to work a specific shift.


• Employee is responsible for turning in availability to banquet manager detailing any shift requests two (2) weeks in advance.


• Employee is responsible for confirming his or her own schedule each week.


• If an employee switches a shift with another employee, or works in another department, the Banquet Manager must approve it.


• Must help maintain a positive morale in the work environment and discourage idle, disruptive gossip.


• Must check with management before taking breaks or leaving at the end of a shift.


• While on the service floor: NO gum chewing, eating or drinking, leaning on walls or bars, sitting, dancing, cell phones or headphones.


• Perform any additional tasks, duties or responsibilities assigned to this position.

BENEFITS

• Success Coach every Thursday


• Fifty percent off your restaurant bill for up to six guests


• 401 (k)


• Discounted Bus Passes


• Free meals during shift


• PTO Program & so much more!

QUALIFICATIONS

• High school graduate or equivalent required.


• Requires the ability to communicate with guests in English.


• Minimum 1 year of Banquet Houseperson experience preferred.

WORKING CONDITIONS

• Requires full mobility for entire duration of shift, including walking and standing for a period of up to eight (8) hours.


• Must be able to safely grasp, lift, carry or otherwise move items weighing up to 50lbs.


• Must be able to bend and reach.

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. This policy applies to all terms and conditions of employment.