Banquet Supervisor

Westin Chicago North Shore; Wheeling (IL); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Retirement plan

Job summary

Westin Chicago North Shore is seeking a Banquet Supervisor to oversee setup, service and cleanup of all banquet functions in a fast-paced hotel environment.

You will manage staffing, coordinate with Sales and Catering, ensure standards, and respond to guest concerns with a calm, professional demeanor.

Applicants should have at least 1 year of progressive hotel experience, strong computer skills, and the ability to work under pressure.

Qualifications

• At least 1 year of progressive experience in hotel or related field.
• High School diploma or equivalent; college coursework helpful.
• Proficient in computers, company-approved spreadsheets and word processing.

Responsibilities

• Supervise setup, service and cleanup of all banquet functions.
• Maintain friendly, service-oriented guest interactions.
• Ensure staffing aligns with function needs and labor budgets.
• Coordinate between Sales and Catering Manager and in-house banquet contact.
• Respond to guest problems and communicate to leadership.
• Maintain sanitation and safety standards across function spaces.
• Be familiar with banquet menus, policies and equipment.
• Prepare banquet checks and inform clients of payment procedures.

Skills

Supervisory experience

Customer service

Communication

Stress management

Attendance reliability

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Excel

Word processing

Job description

Description

Banquet Supervisor is responsible for supervising the set up, service and clean up of all assigned banquet functions.

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Vinayaka Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Vinayaka Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Inspect the set up of meeting and banquet functions, checking them against the Banquet Event Order.
• Supervise and assist with the set up of assigned banquet functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
• Act as the liaison between Sales and Catering Manager and the in-house meeting or banquet contact.
• Respond to guests’ problems, complaints and accidents. Communicate problems/issues to the Director of Banquets and/or General Manager.
• Assist the Director of Banquets with scheduling Banquet staff to ensure sufficient staffing for upcoming functions.
• Maintain labor productivity at or below budget through the use of the Wage Progress report; submit Wage Progress reports to the GM and Corporate Office.
• Assist in service of banquet functions as required.
• Assist in banquet set-up as required.
• Requisition liquor for all banquet bars and maintain proper control over service thereof.
• Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
• Inspect the sanitation of all function space and storage areas to maintain the highest standards of cleanliness and organization throughout the department.
• Follow all state liquor laws.
• Be familiar with Banquet menus and prices.
• Know hotel services and facilities.
• Enforce all hotel policies and safety rules.
• Be familiar with fire exit locations and fire extinguisher locations and know how to operate.
• Supervise all Banquet staff.
• Be familiar with and enforce all Standard Operating Procedures for the Banquet department.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, managers and all their fellow employees.
• Hire and train staff of hotel's service standard and supervision of such during service.
• Respond to guests' requests as needed.
• Assist audio/visual company, as necessary.
• Prepare banquet checks, obtain guest signatures and inform client of payment procedures at the completion of all assigned functions.
• Be familiar with the operation of P.O.S. system.
• Correct hazards and notify management.
• Attend meetings as assigned.
• Handle items for “Lost and Found” according to the standards.
• Perform other tasks/jobs as assigned by Director of Banquets.

In accordance with Illinois law, the anticipated pay range for this position is:

$53,000 – $57,000 per year

The final offer will be based on factors including, but not limited to, relevant experience, skills, education, internal equity, and market conditions.

Eligible team members may have access to a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Paid time off (vacation, sick time, holidays)
• Six paid company holidays and one floating holiday
• 401(k) with company match (up to 4%)
• Life and disability insurance
• Employee assistance programs
• Employee discounts (hotel and travel discounts)

This role may be eligible for additional compensation, including:

• Bonus or incentive programs
• Commissions (if applicable)

Details will be provided during the interview process.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws

Requirements

At least 1 year of progressive experience in a hotel or a related field required. High School diploma or

equivalent required.

• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be proficient in computers, Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.