Banquet Supervisor

The Edgewater; Madison (WI); On-site; USD 33,062 - 35,817; Full time

Job summary

The Edgewater in Madison, WI seeks a Banquet Supervisor to lead event staffing, setup, and service for high‑volume functions. You will oversee function room preparation, guest satisfaction, billing, payroll, and staff training to ensure seamless events.

Responsibilities include coordinating with Catering, Sales, Kitchen and Banquet teams, attending pre‑function meetings, and maintaining Edgewater service standards. Flexibility for nights, weekends, and holidays is required.

Qualifications

• Minimum 1 year experience as Banquet Captain/Banquet Supervisor, preferably in high-volume hotel or banquet environment.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to handle multiple tasks at once.
• Experience developing and training employees to include Assistant Banquet Manager.
• Ability to communicate effectively with guests, coworkers and management.
• Strong guest service skills and ability to resolve guest issues or complaints.

Responsibilities

• Oversee set-up of function rooms including linens, silver, china, and glassware; supervise clean-up and storage of equipment.
• Enter billing information and post banquet checks at end of day.
• Assist with payroll processing including calculating hours and gratuity distribution.
• Monitor staff attendance, adjust and reassign staffing to ensure quality service during functions.
• Maximize guest satisfaction on every level and respond to guest complaints.
• Attend pre-function meetings with clients and guests to understand expectations; conduct pre-function staff meetings.
• Ensure Edgewater service protocol is followed by staff; guide timing of guest experiences.
• Maintain constant communication with Catering, Sales, Kitchen and Banquet teams.
• Complete weekly food and beverage (liquor) ordering.
• Conduct month-end inventory and post in a timely fashion.
• Assign duties to banquet staff and Banquet Captains for specific events.
• Act as Manager on Duty at other F&B outlets when demand is low.
• Performs other related duties as requested by Management.

Skills

Excellent communication

Attention to detail

People management

Guest service

Flexibility

Multitasking

Leadership

Tools

Coffee machine

Hot box

Soda dispensers

Beer taps

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Manual Labor Madison, WI, US

9 days ago Requisition ID: 1549

Salary Range: $24.00 To $26.00 Hourly

The ideal Banquet Supervisor candidate will be capable of completing the following responsibilities:

Interview, hire & train, and resolve service issues with

• Oversee the set‑up of function rooms to include placement of linens, silver, China, and glassware. Visually inspect event space and equipment prior to functions for cleanliness, proper inventory, and set up. Supervise clean‑up of function room and proper breakdown and storage of equipment.
• Enter billing information in order to generate a final guest check. Post all banquet checks at end of day.
• Assist with processing payroll including calculating number of hours worked and gratuity distribution.
• Check staff attendance according to schedules, adjust and reassign staffing, in order to provide quality service during functions.
• Maximize guest satisfaction on every level.
• Attend pre‑function meetings with clients and guests when needed to ensure comprehensive understanding of expectations.
• Conduct pre‑function meetings with service staff.
• Ensure Edgewater service protocol is followed by staff.
• Guide timing of guest experience.
• Resolve any guest complaints.
• Supervise and manage staff including scheduling & training.
• Ensuring constant communication is maintained with the Catering, Sales, Kitchen and Banquet department team members.
• Complete weekly food and beverage (liquor) ordering.
• Conduct month‑end inventory and post in a timely fashion.
• Assign duties to banquet staff and supporting Banquet Captains assigned to particular event or functions.
• Act as Manager on Duty at other F&B Outlets when demands in the Banquet Department are low.
• Perform other related duties that may be assigned by Management.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Qualifications

Minimum 1 year experience working as a Banquet Captain/Banquet Supervisor, preferably in a high‑volume banquet or hotel environment.

• Excellent communication skills, both verbal and written.
• Strong attention to detail and the ability to handle multiple tasks at once.
• Experience developing and training employees to include Assistant Banquet Manager.
• Ability to communicate effectively with guests, co‑workers and management.
• Strong guest service skills and the ability to resolve guest issues or complaints.
• Must be able to work a flexible schedule including nights, weekends and holidays.
• Must be able to perform multiple tasks and prioritize efficiently.
• Demonstrate an understanding of food, food ingredients, food prep methods, proper food storage, sanitation requirements and basic bar terminology.
• Ability to be able to operate the following: coffee machine, hot box, soda dispensers, beer taps and related equipment.
• Combined 3+ year's previous hotel and/or food and beverage service (Preferred)