Banquet Setup Lead — High-Impact Events & AV

The Westin La Paloma Resort & Spa; Tucson (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Employee discounts

Paid time off

Job summary

The Westin La Paloma Resort & Spa in Tucson, AZ is seeking a Banquet Head Houseperson to lead the banquet setup team and ensure flawless event spaces for meetings and functions. You will manage setup, A/V readiness, and timely service to guests.

This role emphasizes attention to detail, teamwork, and adherence to hotel standards while supporting efficient banquet service and accurate billing. A background check is required for employment.

Qualifications

• HS Diploma or equivalent required.
• Background check required prior to employment.

Responsibilities

• Supervise the banquet setup team and oversee shift operations to ensure all event spaces are prepared for upcoming business.
• Complete assigned tasks and follow all instructions from supervisors or shift leaders.
• Ensure all water, amenities, audio-visual and breaks are in the room at least 15 minutes prior to the start of the meeting.
• Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate billing.
• Deliver excellent customer service by greeting guests professionally and responding promptly to their needs.
• Set up, maintain, and clean meeting and banquet rooms according to company and hotel standards.
• Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
• Assist with banquet meal service and event breakdown to support efficient operations.
• Help obtain signed banquet guest checks and submit them to the front office for accurate posting and billing.
• Follow all safety and energy conservation procedures while performing other assigned duties.
• Other duties as assigned.

Education

HS Diploma or equivalent

Job description

The Westin La Paloma Resort & Spa in Tucson, AZ is seeking a Banquet Head Houseperson to lead the banquet setup team and ensure flawless event spaces for meetings and functions. You will manage setup, A/V readiness, and timely service to guests.

This role emphasizes attention to detail, teamwork, and adherence to hotel standards while supporting efficient banquet service and accurate billing. A background check is required for employment.