Banquet Setup Houseperson

StepStone Hospitality; Providence (RI); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a dynamic team at a forward-thinking hospitality company as a Banquet Houseperson. In this role, you'll ensure that every event runs smoothly while providing guests with top-notch service in a warm and enthusiastic manner. Your responsibilities will include maintaining the banquet area, assisting with setups, and ensuring guest satisfaction through exceptional service standards. This is a fantastic opportunity to work in a vibrant environment where your contributions will be valued and recognized. If you're physically capable and passionate about hospitality, this role is perfect for you!

Qualifications

• Ability to lift and pull heavy objects (minimum 75 pounds).
• Strong communication skills for guest interaction and feedback.

Responsibilities

• Ensure banquet area is clean, organized, and safe.
• Provide exceptional service to guests at all times.
• Assist with room setups and food service as needed.

Skills

Customer Service

Physical Stamina

Teamwork

Attention to Detail

Job description

Description

We are currently seeking a full-time Banquet Houseperson for our property.

Duties and Responsibilities:

· Ensure that details are followed from the banquet event order (BEO).

· Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.

· Ensure that the banquet area is maintained in a clean, organized, and safe condition.

· Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.

· Always be present in room and greet guests upon arrival.

· Immediately relay guest compliments or complaints to management.

· Submit maintenance requests to the engineering department for broken or damaged equipment.

· Assist staff with room set ups, food service, and clean up when necessary.

· Maintain StepStone and hotel standards of food, beverage, and quality guest service.

· Ensure guest satisfaction by delivery of an exceptional product.

Requirements:

• Minimum lifting of 75 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 75 pounds.
• Standing for long periods of time.
• Working weekends is a requirement.
• Other duties may be assigned.

EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.