Banquet Setup Houseperson

StepStone Hospitality; Needham (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Banquet Setup Houseperson. In this full-time role, you will ensure the highest quality of service and maintain a clean and organized banquet area. Your responsibilities will include setting up for events, assisting guests, and ensuring all equipment is properly stored. This position requires physical stamina and a commitment to guest satisfaction. Join a dynamic team where your contributions will enhance the guest experience and uphold the company's reputation for excellence.

Qualifications

• Ability to lift and move heavy objects (minimum 75 pounds).
• Strong customer service skills and attention to detail.

Responsibilities

• Maintain cleanliness and organization of banquet areas.
• Provide excellent service to guests and assist with event setups.

Skills

Customer Service

Physical Stamina

Attention to Detail

Job description

Join to apply for the Banquet Setup Houseperson role at StepStone Hospitality.

Description

We are currently seeking a full-time Banquet Houseperson for our property.

Duties And Responsibilities:

1. Ensure that details are followed from the banquet event order (BEO).
2. Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
3. Ensure that the banquet area is maintained in a clean, organized, and safe condition.
4. Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.
5. Always be present in the room and greet guests upon arrival.
6. Immediately relay guest compliments or complaints to management.
7. Submit maintenance requests to the engineering department for broken or damaged equipment.
8. Assist staff with room setups, food service, and cleanup when necessary.
9. Maintain StepStone and hotel standards of food, beverage, and quality guest service.
10. Ensure guest satisfaction by delivery of an exceptional product.

Requirements:

• Minimum lifting of 75 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 75 pounds.
• Standing for long periods of time.
• Working weekends is a requirement.
• Other duties may be assigned.

EEOC: StepStone Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality