Banquet Setup & Guest Service Specialist

Hyatt Regency Bethesda near Washington, DC; Bethesda (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

Travel Discounts

Job summary

Hyatt Regency Bethesda invites applications for a Banquet House Attendant to set up, break down and service meeting rooms in line with guest service and sustainability standards.

You will transport and arrange heavy equipment, maintain room cleanliness, respond to guest requests, handle complaints with supervisor support, and follow safety procedures. The role requires standing, lifting up to 50 pounds, and weekend shifts.

Qualifications

• High School diploma or equivalent preferred.
• Previous banquet set up or customer service experience preferred.

Responsibilities

• Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations.
• Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
• Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.
• Handle guest complaints personally or if necessary seek assistance from supervisor.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Education

High School diploma or equivalent

Job description

Hyatt Regency Bethesda invites applications for a Banquet House Attendant to set up, break down and service meeting rooms in line with guest service and sustainability standards.

You will transport and arrange heavy equipment, maintain room cleanliness, respond to guest requests, handle complaints with supervisor support, and follow safety procedures. The role requires standing, lifting up to 50 pounds, and weekend shifts.