Banquet Setup/Breakdown-Spartanburg Marriott

Mainsail Lodging & Development; Spartanburg (SC); On-site; USD 17,000 - 28,000; Full time

Job summary

Luminary Hotel & Co in Spartanburg, SC is seeking energetic team members for banquet setup and guest service. You will assist with the setup of tables, chairs, and linens, greet guests, and respond to special requests while maintaining Marriott-level standards under the Mainsail Lodging & Development franchise.

The role requires a high school diploma or higher and strong customer service and communication skills.

Qualifications

• High school diploma or higher required or preferred.
• Excellent customer service skills and professional communication.
• Ability to use technology such as tablets or iPads for orders and checklists.

Responsibilities

• Greet guests in public spaces with a warm, friendly welcome.
• Assist banquet function setup including tables and chairs.
• Follow scheduled shifts and break/lunch requirements.
• Report light outages, damaged equipment, or room discrepancies to management.
• Assist guests with special requests and maintain guest confidentiality.
• Maintain cleanliness and order of work areas such as closets and carts.
• Perform other duties as requested by management to service guests.

Skills

Customer service

Communication

Tech aptitude

Multi-tasking

Hospitality experience

Education

High School diploma or higher

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.Banquet Set Up will be responsible for assisting the banquet personnel with their everyday operational materials and items to ensure exceptional service to all guests that is consistent and continually in accordance to the Marriott standards under the franchise of Mainsail Lodging & Development.Essential FunctionsAcknowledge guest in all public spaces with a warm and friendly greetingAssist with banquet function of the hotel to include set up of tables and chairsFollow scheduled shifts and follow break and lunch requirementsReport any light outages, broken equipment, or room disparities to manager paying close attention to hallway areasAssist guest with any specials requestsAbility to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linensProfessional communication while using technologyRespect all guests, team members, and management by maintaining a positive, friendly attitudeAbility to interact with guests and share hotel knowledge using personalization, such as using the guest nameMaintain guest confidentiality following all hotel proceduresReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and/or in roomsAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work area such as closets, carts, and housekeeping officePerform other duties as management requests to service our guests.Education & ExperienceHigh School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPadsPhysical DemandsAbility to stand for extended periods of timeAbility to squat and bendAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededAbility to lift/push/pull 50 lbs.Mental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.