Banquet Setup and Guest Experience Associate

Hilton; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

110 travel nights discounted travel Go

ESPP – 15% stock discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

The Waldorf Astoria New York is seeking a Banquet Houseperson to help create memorable, luxury experiences for our guests. This role requires adaptability to variable schedules and a commitment to outstanding service within a union-driven environment.

You will set up banquet spaces, ensure cleanliness, and support events with a warm, professional presence that reflects Hilton's standards of hospitality and teamwork.

Qualifications

• Experience delivering warm, attentive hospitality.
• Ability to adapt to variable schedules and union-based hours.
• Strong teamwork and ownership mindset.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Prepare banquet space with care: Complete table and chair set up according to the requirements for each function
• Ensure a clean and inviting space: Clean and prep banquet rooms, ensuring all walls and surfaces are spotless
• Monitor the room: Keep the banquet area clean, and promptly address spills, discarded service items, and other issues to ensure an exceptional guest experience

Skills

Hospitality

Guest service

Flexibility

Teamwork

Job description

The Waldorf Astoria New York is seeking a Banquet Houseperson to help create memorable, luxury experiences for our guests. This role requires adaptability to variable schedules and a commitment to outstanding service within a union-driven environment.

You will set up banquet spaces, ensure cleanliness, and support events with a warm, professional presence that reflects Hilton's standards of hospitality and teamwork.